Award

Workforce Management

H M REVENUE & CUSTOMS

This public procurement record has 3 releases in its history.

AwardUpdate

21 Jun 2023 at 13:57

Award Notice
AwardUpdate

21 Jun 2023 at 13:55

Award Notice
Award

21 Jun 2023 at 13:19

Award Notice
Summary of the contracting process

The procurement process for the "Workforce Management" contract involves H M Revenue & Customs, a large-scale buyer based in Salford, United Kingdom. The contract falls under the services category, specifically software-related services. The procurement method employed is selective, specifically a call-off from a framework agreement. The contract has a total value of £3,595,264.00 and spans from 1st June 2023 to 31st May 2024. The tender period ended on 15th May 2023.

This tender for Workforce Management services from H M Revenue & Customs presents an opportunity for businesses, particularly those providing software-related services, to compete. The contract is suited for companies capable of delivering workforce management solutions, including dynamic demand forecasting and resource scheduling. Small and medium-sized enterprises (SMEs) could find this tender particularly appealing due to the suitability preference for SMEs outlined in the procurement details.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Workforce Management

Notice Description

The Supplier will provide Workforce Management (WFM) services which includes the following features: dynamic demand forecast, resource scheduling and a reporting tool. The WFM service will support c.25k HMRC users, and is critical to multiple groups as they undergo a period of operational transformation. Additional information: The maximum total value of this contract is PS3,595,264.00. This figure is calculated as follows: 12 month (1y) contract term value = PS1,176,624.00 2 x 12 month optional extensions value = PS2,418,640 (PS1,209,320.00 x 2)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/be9b7b09-77b0-415e-87e6-801441f7c763
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£3,595,264 £1M-£10M
Lots Value
Not specified
Awards Value
£3,595,264 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jun 20232 years ago
Submission Deadline
15 May 2023Expired
Future Notice Date
Not specified
Award Date
30 May 20232 years ago
Contract Period
31 May 2023 - 31 May 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Sarah Phillips
Contact Email
sarah.phillips@hmrc.gov.uk
Contact Phone
07586477941

Buyer Location

Locality
SALFORD
Postcode
M3 5BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Blackfriars & Trinity
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

CDW INTERNATIONAL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5-2023-06-21T14:57:41+01:00",
    "date": "2023-06-21T14:57:41+01:00",
    "ocid": "ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SR1325895958",
        "title": "Workforce Management",
        "description": "The Supplier will provide Workforce Management (WFM) services which includes the following features: dynamic demand forecast, resource scheduling and a reporting tool. The WFM service will support c.25k HMRC users, and is critical to multiple groups as they undergo a period of operational transformation. Additional information: The maximum total value of this contract is PS3,595,264.00. This figure is calculated as follows: 12 month (1y) contract term value = PS1,176,624.00 2 x 12 month optional extensions value = PS2,418,640 (PS1,209,320.00 x 2)",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72260000",
            "description": "Software-related services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 3595264,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-05-15T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-06-01T00:00:00+01:00",
            "endDate": "2024-05-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "Trinity Bridge House, 2 Dearmans Place",
                "locality": "Salford",
                "postalCode": "M3 5BS",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Sarah Phillips",
                "email": "sarah.phillips@hmrc.gov.uk",
                "telephone": "07586477941"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02680309",
            "name": "CDW INTERNATIONAL LIMITED",
            "identifier": {
                "legalName": "CDW INTERNATIONAL LIMITED",
                "scheme": "GB-COH",
                "id": "02680309"
            },
            "address": {
                "streetAddress": "10 Fleet Place EC4M 7RB GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-4ffb7d9e-5d31-48a7-b3b5-b0be6c7ef3e5-1",
            "status": "active",
            "date": "2023-05-31T00:00:00+01:00",
            "datePublished": "2023-06-21T14:19:13+01:00",
            "value": {
                "amount": 3595264,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02680309",
                    "name": "CDW INTERNATIONAL LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-06-01T00:00:00+01:00",
                "endDate": "2024-05-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/be9b7b09-77b0-415e-87e6-801441f7c763",
                    "datePublished": "2023-06-21T14:19:13+01:00",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2023-06-21T14:57:41+01:00"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "description": "Redacted version of the Call Off Order Form",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/3b9885a9-34ec-4fc8-ad1c-b40b12715834",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}