Award

Caseload Manager & Collections - Income Analytics & Engagement Services

REGENDA LIMITED

This public procurement record has 1 release in its history.

Award

14 Feb 2025 at 11:56

Award Notice
Summary of the contracting process

Regenda Limited, based in Liverpool, has completed the procurement process for the provision of Voicescape Caseload Manager and Collections - Income Analytics & Engagement Services. This falls under the industry category of software packages and information systems (CPV code 48000000). The service will be delivered in the North West region of the United Kingdom. The tender was in the award stage as of the latest update on 31 January 2025, with the contract starting on 2 June 2025 and concluding on 1 June 2028. This selective procurement was conducted via a call-off from a framework agreement, and the awarded contract is valued at £275,760.

This tender presents significant business growth opportunities for firms specialising in software solutions and information systems, particularly those focused on analytics and engagement services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete for such opportunities, given the tender’s suitability considerations. Businesses capable of providing high-quality caseload management and collection systems, coupled with income analytics capabilities, stand to benefit from engaging in this contract with Regenda Limited.

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Notice Information

Notice Title

Caseload Manager & Collections - Income Analytics & Engagement Services

Notice Description

Provision of Voicescape Caseload Manager and Collections

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-501230b7-73ce-4f7b-af7d-e2813c93ce0a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5f09a3f4-9074-4759-bfa2-f177fdc6f394
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£275,760 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Feb 20251 years ago
Submission Deadline
31 Jan 2025Expired
Future Notice Date
Not specified
Award Date
31 Jan 20251 years ago
Contract Period
1 Jun 2025 - 1 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
REGENDA LIMITED
Contact Name
Not specified
Contact Email
procurement@regenda.org.uk
Contact Phone
01517033862

Buyer Location

Locality
LIVERPOOL
Postcode
L1 5AY
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
City Centre South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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