Out of Hours Phone Service

Notice Information

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Notice Title

Out of Hours Phone Service

Notice Description

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f
Publication Source: Contracts Finder
Latest Notice: https://www.contractsfinder.service.gov.uk/Notice/71069bd5-72ce-4f51-b8cf-54afa891f50e
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Limited
Procurement Method Details: Award of contract without prior publication of a contract notice
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 79 - Business services: law, marketing, consulting, recruitment, printing and security
CPV Codes: 79512000 - Call centre

Notice Value(s)

Tender Value: £75,000 Under £100K
Lots Value: Not specified
Awards Value: £75,000 Under £100K
Contracts Value: Not specified

Notice Dates

Publication Date: 22 Jun 20264 days ago
Submission Deadline: 1 Jan 2026Expired
Future Notice Date: Not specified
Award Date: 16 Jun 20261 weeks ago
Contract Period: 21 Jun 2026 - 21 Jun 2028 2-3 years
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Not Specified
Awards Status: Active
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: HOUSING SOLUTIONS
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: BERKSHIRE
Postcode: SL6 8BY
Post Town: Slough
Country: England
Major Region (ITL 1): TLJ South East (England)
Basic Region (ITL 2): TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3): TLJ15 Berkshire East
Delivery Location: TLJ South East (England)
Local Authority: Windsor and Maidenhead
Electoral Ward: St Mary's
Westminster Constituency: Maidenhead

Supplier Information

Number of Suppliers: 1
Supplier Name: DAVIES GROUP

Further Information

Notice Documents

https://www.contractsfinder.service.gov.uk/Notice/71069bd5-72ce-4f51-b8cf-54afa891f50e
22nd June 2026 - Awarded contract notice on Contracts Finder
https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN171512
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

Notice URLs

https://www.housingsolutions.co.uk/

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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