Award

Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service

BLACKPOOL COASTAL HOUSING

This public procurement record has 2 releases in its history.

Award

08 Mar 2023 at 14:31

Award Notice
Tender

08 Dec 2022 at 12:54

Tender Notice
Summary of the contracting process

The Blackpool Coastal Housing organization has awarded a contract for Customer Care (Security) Services within the Resettlement Service. The contract, valued at £500,000 GBP, is for a period of two years with the option to extend. The procurement process was completed on 8th March 2023, with Secure FM LTD being the awarded supplier. The contract period is from 13th March 2023 to 12th March 2025, located in Blackpool, England. The procurement method used was an open procedure, and the industry category is services.

This tender opportunity for Customer Care Services presents a chance for security and customer care service providers with experience in dealing with vulnerable groups to expand their business. Companies with expertise in customer-care services, managing sensitive situations, and providing onsite support to officers would be well-suited to compete. The contract's extension option allows for longer-term partnerships and potential growth opportunities for businesses in this sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service

Notice Description

This contract is not a security contract, it has a much wider scope. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales. The contract is for a period of two years with the option to extend for 1 plus 1 year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-516acb30-3e56-4802-999e-54bc6301248d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9827b08f-a873-4e4c-a669-9d0e63ce4084
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342320 - Customer-care services

79713000 - Guard services

79715000 - Patrol services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£500,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Mar 20232 years ago
Submission Deadline
9 Jan 2023Expired
Future Notice Date
Not specified
Award Date
8 Mar 20232 years ago
Contract Period
13 Mar 2023 - 12 Mar 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BLACKPOOL COASTAL HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY1 1NA
Post Town
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Blackpool
Electoral Ward
Talbot
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

SECURE FM

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-516acb30-3e56-4802-999e-54bc6301248d-2023-03-08T14:31:36Z",
    "date": "2023-03-08T14:31:36Z",
    "ocid": "ocds-b5fd17-516acb30-3e56-4802-999e-54bc6301248d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BLACK001-DN646756-02149009",
        "title": "Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service",
        "description": "This contract is not a security contract, it has a much wider scope. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales. The contract is for a period of two years with the option to extend for 1 plus 1 year.",
        "datePublished": "2022-12-08T12:54:19Z",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79715000",
            "description": "Patrol services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79713000",
                "description": "Guard services"
            },
            {
                "scheme": "CPV",
                "id": "79342320",
                "description": "Customer-care services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 500000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2023-01-09T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2023-03-13T00:00:00Z",
            "endDate": "2027-12-12T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/6b5b86a3-fe45-4a83-ab5a-0aeafb3f3b57",
                "datePublished": "2022-12-08T12:54:19Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Advert",
                "url": "https://procontract.due-north.com/Advert?advertId=237040ec-f476-ed11-811c-005056b64545"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-149176",
            "name": "Blackpool Coastal Housing",
            "identifier": {
                "legalName": "Blackpool Coastal Housing"
            },
            "address": {
                "streetAddress": "PO Box 4",
                "locality": "Blackpool",
                "postalCode": "FY1 1NA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Sarah Gordon",
                "email": "sarah.gordon@blackpool.gov.uk",
                "telephone": "+44 1253478373"
            },
            "details": {
                "url": "http://www.blackpool.gov.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-224651",
            "name": "Secure FM LTD",
            "identifier": {
                "legalName": "Secure FM LTD"
            },
            "address": {
                "streetAddress": "BL1 4RF"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-149176",
        "name": "Blackpool Coastal Housing"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-516acb30-3e56-4802-999e-54bc6301248d-1",
            "status": "active",
            "date": "2023-03-08T00:00:00Z",
            "datePublished": "2023-03-08T14:31:36Z",
            "value": {
                "amount": 500000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-224651",
                    "name": "Secure FM LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-03-13T00:00:00Z",
                "endDate": "2025-03-12T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/9827b08f-a873-4e4c-a669-9d0e63ce4084",
                    "datePublished": "2023-03-08T14:31:36Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "Advert",
                    "url": "https://procontract.due-north.com/Advert?advertId=237040ec-f476-ed11-811c-005056b64545"
                }
            ]
        }
    ]
}