Award

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Award

22 Apr 2026 at 09:01

Award Notice
Summary of the contracting process

The procurement process for the "Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service" contract has been completed by the NHS Midlands & Lancashire Commissioning Support Unit. This tender, classified under the communications network industry category (CPV code 32412000), focuses on delivering professional services and digital contact centre solutions within England, United Kingdom. The contract award was published on 22 April 2026, with the procurement conducted through a selective method involving call-off from a framework agreement. The contract period is set from 31 December 2025 to 30 December 2027.

This tender presents substantial opportunities for business growth, particularly for SMEs able to deliver professional services and digital communications solutions. Firms specialising in cloud services, AI-driven customer interaction tools, and managed service provision are well-equipped to compete in this procurement landscape. The focus on services such as the Amazon Connect platform and associated functionalities indicates a lucrative market for companies proficient in leveraging digital space technologies to enhance client engagement and operational efficiencies.

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Notice Information

Notice Title

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Notice Description

The following describes the main components of the service. * Delivery of professional services * Digital Space Contact Centre Annual Software & Support * Digital Space Amazon Connect * Softphone, Reporting and Wallboard * Amazon Connect webchat and directed chat where applicable * Amazon Connect and Lex Gen AI where applicable * Digital Space managed service The following describes the main components of the service. * Delivery of professional services * Digital Space Contact Centre Annual Software & Support Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48 3 * Digital Space Amazon Connect Softphone, Reporting and Wallboard * Estimated AWS Resale calls, storage etc..( Note AWS resale re calls, storage etc is estimated and dependent on usage.) Estimated Digital Space Agent Numbers, AWS Resale calls, Chat, Gen AI where applicable , storage etc..( Note AWS resale re calls, storage dependent on usage.)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/746b3b9a-e942-487b-aebd-b00f6d84c0af
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412000 - Communications network

Notice Value(s)

Tender Value
£43,006 Under £100K
Lots Value
Not specified
Awards Value
£43,006 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Apr 20263 days ago
Submission Deadline
1 Dec 2025Expired
Future Notice Date
Not specified
Award Date
22 Dec 20254 months ago
Contract Period
31 Dec 2025 - 30 Dec 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STOKE-ON-TRENT
Postcode
ST1 2QB
Post Town
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG23 Stoke-on-Trent
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Stoke-on-Trent
Electoral Ward
Birches Head & Northwood
Westminster Constituency
Stoke-on-Trent Central

Supplier Information

Number of Suppliers
1
Supplier Name

DIGITAL SPACE CLOUD SERVICES

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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