Award

TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

TRANSPENNINE TRAINS LIMITED

This public procurement record has 1 release in its history.

Award

09 Jan 2026 at 14:40

Award Notice
Summary of the contracting process

The procurement process, managed by Transpennine Trains Limited, involves the implementation and ongoing managed service of a Single Customer View data platform and management of the existing CRM solution, with no new CRM development included. This contract, titled "TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service," falls under the IT services category, specifically consulting, software development, Internet, and support. Located in the North West of the United Kingdom, this procurement has a contract value of £1,062,646.63 GBP. The award has been completed as of 6th January 2026, following a selective procurement method through a negotiated procedure. The contract will span from 6th January 2026 to 5th January 2028. This initiative represents the award stage of the procurement process.

This tender provides a significant opportunity for businesses specialising in IT services, particularly those offering consultancy, software development, and system support. SMEs are encouraged to participate, though the contract has been awarded to Plinc Limited, a large-scale enterprise. The substantial contract value indicates a significant project scope, which could lead to further business partnerships and growth opportunities in the EPIC IT services sector across the region. Companies providing managed IT services and data platform solutions will find this contract aligns well with their specialization, particularly those interested in supporting public transportation entities with enhanced data management capabilities.

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Notice Information

Notice Title

TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

Notice Description

TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-51f9dd8c-f510-4c34-8f3c-002dd42565b7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/19303ddc-c374-4caf-8b2d-c43c4959b31c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,062,646 £1M-£10M
Lots Value
Not specified
Awards Value
£1,062,646 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jan 20261 months ago
Submission Deadline
27 Oct 2025Expired
Future Notice Date
Not specified
Award Date
6 Jan 20261 months ago
Contract Period
6 Jan 2026 - 5 Jan 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPENNINE TRAINS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6LT
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England)
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

PLINC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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