Tender

CNTR0010429 - Cisco Hardware Service & Maintenance

BIRMINGHAM CITY COUNCIL

This public procurement record has 1 release in its history.

Tender

08 Jan 2021 at 00:10

Tender Notice
Summary of the contracting process

Birmingham City Council is conducting a tender for the contract titled "CNTR0010429 - Cisco Hardware Service & Maintenance," which aims to support their existing Cisco network infrastructure. This contract will be active for one year, beginning on 1 April 2021 and concluding on 31 March 2022. The tender period ends at noon on 22 January 2021, and interested suppliers must utilise the council's e-tendering system to submit their applications. The procurement process falls under the services category, with a focus on hardware-related maintenance and consultancy services.

This opportunity represents significant potential for growth for businesses specialising in Cisco hardware support, maintenance, and consultancy. Companies that can meet the requirements for rapid response times and effective service delivery are particularly well-positioned to compete. The need for qualified engineers to respond to service requests swiftly adds a layer of opportunity for small and medium enterprises (SMEs) in the IT and telecommunications sector, highlighting the importance of service level agreements and performance metrics in securing this contract.

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Notice Information

Notice Title

CNTR0010429 - Cisco Hardware Service & Maintenance

Notice Description

Birmingham City Council currently have an existing Cisco Network, consisting of Catalyst and Nexus equipment, providing interconnectivity between its core sites, 3 Datacentres and over 250 remote sites. We are looking for a Cisco support partner to assist us in supporting the existing infrastructure and then to act as a trusted advisor on the future development of the estate. This contract will be for a period of 1 year, commencing 01/04/2021 until 31/03/2022. This contract will not be automatically renewed on an annual basis, performance of the provider to meet agreed SLA's and KPI's will be rigorously monitored throughout the 12-month term. Service Level required: o Provide initial response by a qualified engineer within 1 hour of request logged o Supply of replacement spares within 4 hours, 24x7 including public holidays. o If spares are not required, the supplier to provide suggested resolution within 4 hours for service impacting requests or 2 working days for non-service impaction requests. o In the event of any failures that do not meet the SLA, the agreement should specify how Birmingham City Council will be compensated (Supplier to confirm methods of compensation available should SLA's not be adhered too). This may include rebates, service credits, discounts or other forms recompense) o Part and/or engineer to site within the specified SLA - Supplier to confirm that all replacement equipment shall be delivered to the contracted location within the specified SLA of a fault requiring hardware replacement being logged, accompanied by a suitably qualified engineer if requested. Supplier to confirm if spares can be delivered with the specifically requested software version, and customer supplied configurations if requested to do so. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon 22nd January 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-521d89b9-d081-474b-a8a7-381240b5d4dd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/be1b8c15-af39-449b-9804-7d73d92cd556
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

CPV Codes

32424000 - Network infrastructure

32571000 - Communications infrastructure

44316400 - Hardware

51611100 - Hardware installation services

72100000 - Hardware consultancy services

72228000 - Hardware integration consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jan 20215 years ago
Submission Deadline
22 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIRMINGHAM CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B4 7WB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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