Award

Information Technology Service Management(ITSM)

SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

02 Apr 2026 at 10:01

Award Notice
Summary of the contracting process

The Surrey and Borders Partnership NHS Foundation Trust has concluded an award for its Information Technology Service Management (ITSM) covering "70x Freshservice - Enterprise Annual agents." This process falls under the industry category of software packages and information systems, with procurement executed through a selective method as a call-off from a framework agreement. The procurement process culminated in the award stage on 31st March 2026, following the tender period's end on 9th March 2026. The contract spans from 31st March 2026 to 31st March 2029, located at Leatherhead, England, United Kingdom, with an estimated value of £143,640. The process is complete, indicating a successful contracting endeavour.

This procurement opens avenues for growth primarily for businesses that specialise in software and information systems, notably those engaged in IT service management. Freshworks Inc., as the awarded supplier, illustrates the opportunity for proficient providers in ICT services to leverage established frameworks and cater to public sector needs. However, the process explicitly focused on larger entities, not specifically open to SMEs or VCSEs, suggesting it is suited for firms with substantial operational capacity and familiarity with executing service contracts for large organisations like NHS trusts.

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Notice Information

Notice Title

Information Technology Service Management(ITSM)

Notice Description

70x Freshservice- Enterprise Annual agents

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/08b802cf-713f-472c-bf25-39939b0ace58
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£143,640 £100K-£500K
Lots Value
Not specified
Awards Value
£143,640 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Apr 20262 days ago
Submission Deadline
9 Mar 2026Expired
Future Notice Date
Not specified
Award Date
30 Mar 20264 days ago
Contract Period
30 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEATHERHEAD
Postcode
KT22 7AD
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Mole Valley
Electoral Ward
Leatherhead North
Westminster Constituency
Epsom and Ewell

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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