Award

In journey' Customer insight 2021

HIGHWAYS ENGLAND COMPANY LIMITED

This public procurement record has 1 release in its history.

Award

11 Jun 2021 at 18:56

Award Notice
Summary of the contracting process

The procurement process involves Highways England Company Limited, which sought to obtain insights for their 'In journey' customer research project titled "In journey' Customer insight 2021". This project, belonging to the Business Services industry, is located in Guildford, England. The procurement was conducted through a selective method and was awarded based on a call-off from a framework agreement. The award date was 31 March 2021, with a contract period that commenced on 9 May 2021 and concluded on 10 May 2021, involving a contract value of £300,000.

This tender presents significant opportunities for businesses, especially those specialising in market research, customer insights, and consultancy services. Enterprises that can leverage data analysis and provide actionable recommendations to improve customer satisfaction in roadworks are particularly well-suited to compete. As this procurement aims to enhance user experience on the strategic road network, suppliers that demonstrate innovative approaches to customer engagement and measurement may find this a beneficial avenue for growth.

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Notice Information

Notice Title

In journey' Customer insight 2021

Notice Description

The aim of the research is to design, undertake and report on 'in journey' customer insight to gain a customer perspective of major scheme roadworks on the strategic road network on an ongoing, monthly basis. The purpose of the research is to provide project teams with data and recommendations, that are used to drive improvements on individual schemes in order to increase customer satisfaction of roadworks Additional information: Name of Framework CCS RM6018

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/414d4888-1d7b-4e93-b362-9d0057213ac8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jun 20214 years ago
Submission Deadline
31 Mar 2021Expired
Future Notice Date
Not specified
Award Date
30 Mar 20214 years ago
Contract Period
8 May 2021 - 10 May 2021 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GUILDFORD
Postcode
GU1 4LZ
Post Town
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Guildford
Electoral Ward
Stoke
Westminster Constituency
Guildford

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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