Tender

Provision of Customer Satisfaction Survey Platforms (Transactional and Perceptional)

PA HOUSING LIMITED

This public procurement record has 1 release in its history.

Tender

02 Jun 2021 at 15:31

Tender Notice
Summary of the contracting process

PA Housing Limited is conducting a tender for the provision of Customer Satisfaction Survey Platforms, encompassing both transactional and perceptual surveys. This procurement falls under the services category and is based in Leicester, United Kingdom. The tender is currently in the active stage, with submissions due by 5 July 2021. The contracts are expected to commence on 1 January 2022, lasting for three years with the possibility of two one-year extensions. The procurement process is selective, utilising a restricted procedure that is above the threshold, with a total estimated value of £375,000.

This tender presents a significant opportunity for businesses specialising in customer feedback systems, survey design, and data analysis. Companies that are experienced in delivering responsive customer engagement tools or providing qualitative research services would be particularly well-suited to compete. The bidders' event scheduled on 11 June 2021 allows potential suppliers to gather more information and express interest, making this an ideal moment for those looking to expand their portfolio within the public sector.

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Notice Information

Notice Title

Provision of Customer Satisfaction Survey Platforms (Transactional and Perceptional)

Notice Description

PA Housing is carrying out the procurement for the delivery of a Customer Satisfaction Survey Platform for obtaining feedback from customers, residents and specific focus groups. PA Housing aims to obtain customer feedback through two different methods of customer satisfaction surveys: Lot 1: Transactional Surveys Following customer engagement with one of the services provided by PA Housing, a survey is sent to the customer asking for their feedback on the service. Currently PA Housing offers this survey for the following services: Responsive Repairs, Gas repairs, Gas Servicing, Cleaning Services, Grounds Maintenance, Complaints, New Customers, Tenancy Sustainment, and Income Services. PA Housing aims to expand the surveys to other services provided, such as post contact center call. These surveys are to be offered to our customers within 24 hours of engaging with the services and by either text messaging, automated voice calls or emails. Lot 2: Perception Surveys and in depth & focused research PA Housing currently offers a STAR survey to a sample of our customers on a quarterly basis. These surveys are offered to our customers either by person to person phone calls or by email. The perception surveys follow the HouseMark guidelines, allowing PA Housing to benchmark across sectors. It is intended that PA Housing will enter into Contract(s) with the successful Supplier(s) in November 2021 with the Contract(s) commencing on 1 January 2022, and subject to annual reviews, run for a period of three years with the option to extend by one year plus one further year at A Housing's discretion. The maximum duration of the contract is therefore five years. The bidders event will take place at 11.00 am on Friday 11th June 2021 via MS Teams and bidders are requested to submit their interest and email addresses via In Tend. Additional information: The procurement documents are available for unrestricted and full direct access, free of charge, at: https://intendhost.co.uk/pahousing/aspx/Home Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-52e498cf-682f-455d-a5b0-8649eec32c13
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9314c85b-41cc-4d59-8ee1-509eb58a2ceb
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£375,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jun 20214 years ago
Submission Deadline
5 Jul 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2022 - 31 Mar 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PA HOUSING LIMITED
Contact Name
Chris Ducker
Contact Email
christopher.ducker@pahousing.co.uk
Contact Phone
01162044168

Buyer Location

Locality
LEICESTER
Postcode
LE2 7EA
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
Not specified
Local Authority
Leicester
Electoral Ward
Westcotes
Westminster Constituency
Leicester West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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