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MHCLG Shielding Ticketing Software (Freshdesk)

Department for Levelling Up, Housing and Communities

This public procurement record has 1 release in its history.

Award

31 Jul 2020 at 09:57

Award Notice
Summary of the contracting process

The procurement process, initiated by the Ministry of Housing, Communities & Local Government, involved the tender for "MHCLG Shielding Ticketing Software (Freshdesk)", classified under the software package and information systems industry. The contract, valued at £18,870 and awarded to Freshworks Inc., is positioned within a services procurement category and was completed on 31 July 2020. The contract period commenced on 15 July 2020 and will conclude on 16 July 2021. This procurement followed a selective method, specifically a call-off from a framework agreement, and the tender period closed on 14 July 2020.

This tender represents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs), to engage in government contracts, specifically within the software services sector. Companies that specialise in customer support software and ticketing systems would be well-suited to explore similar future tenders. The transparency of this awarded contract allows potential competitors to understand the procurement process and consider their offerings for similar opportunities within the public sector.

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Notice Information

Notice Title

MHCLG Shielding Ticketing Software (Freshdesk)

Notice Description

MHCLG Shielding Ticketing Software (Freshdesk) for 12 months. This contract has been awarded and is published for transparency purposes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-53118b0d-ccc4-440a-a81e-4d39cfce9dd2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1808cce4-b576-4cfd-9f03-5ee0e137b057
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£18,870 Under £100K
Lots Value
Not specified
Awards Value
£18,870 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20206 years ago
Submission Deadline
14 Jul 2020Expired
Future Notice Date
Not specified
Award Date
15 Jul 20206 years ago
Contract Period
15 Jul 2020 - 16 Jul 2021 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Levelling Up, Housing and Communities
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ST LEONARDS ON SEA
Postcode
TN37 7GA
Postcode Area
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
Not specified
Local Authority
Hastings
Electoral Ward
Ashdown
Westminster Constituency
Hastings and Rye

Supplier Information

Number of Suppliers
1
Supplier Name

Freshworks Inc.

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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