Award

ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

ROCHDALE BOROUGHWIDE HOUSING LIMITED

This public procurement record has 3 releases in its history.

Award

29 Oct 2019 at 12:05

Award Notice
Award

18 Jun 2019 at 14:24

Award Notice
Tender

17 Jan 2019 at 14:51

Tender Notice
Summary of the contracting process

Rochdale Boroughwide Housing Limited has conducted a procurement process for an out-of-hours call handling service for its repairs service, titled "ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service". This procurement falls within the services industry category and is located in Rochdale, North West England. The tender was published on 17 January 2019 and the procurement method used was an open procedure, concluding on 18 February 2019. The awarded contract, valued at £41,854, is active and runs from 1 May 2019 to 30 April 2020.

This tender presents a valuable opportunity for businesses specialising in call centre services, particularly those with the capacity to manage emergency repair communication efficiently. Small and medium-sized enterprises (SMEs) would be particularly well-suited to compete for this contract, as the procurement was designed to be accessible for such entities. Successful bidders will have the chance to establish a long-term relationship with a reputable housing provider, enhancing their service portfolio and potentially allowing for future partnerships in the public sector.

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Notice Information

Notice Title

ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Notice Description

Scope of Service for This Tender Rochdale Boroughwide Housing (RBH) is responsible for providing an out of hours (OOH) emergency repair service to its customers, which is accessible, efficient and effective. The purpose of this tender is to engage with a provider who can manage the call handling of emergency repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays. Additional information: Please note that all correspondence must take place via the chest portal (www.the-chest.org.uk). Also note that registration to this portal is free of charge and suppliers must be registered to access the tender documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c3e7c374-b3a3-4861-af20-241f42649bd1
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
£41,854 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Oct 20196 years ago
Submission Deadline
18 Feb 2019Expired
Future Notice Date
Not specified
Award Date
17 Apr 20196 years ago
Contract Period
30 Apr 2019 - 30 Apr 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROCHDALE BOROUGHWIDE HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROCHDALE
Postcode
OL11 1RY
Post Town
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLD North West (England)
Local Authority
Rochdale
Electoral Ward
Milkstone & Deeplish
Westminster Constituency
Rochdale

Supplier Information

Number of Suppliers
1
Supplier Name

COMMUNITY GATEWAY ASSOCIATION

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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