Award

Call Back Assist, Install, Licences, Support & Maintenance

WARWICKSHIRE POLICE

This public procurement record has 1 release in its history.

Award

08 Mar 2024 at 10:07

Award Notice
Summary of the contracting process

The award has been made by the Police & Crime Commissioner for Warwickshire to Zetron Limited for the contract "Call Back Assist, Install, Licences, Support & Maintenance". The contract is valued at £134,495 and involves software package and information systems. The procurement method used was "Other - Exemption". The contract period is from April 1, 2024, to March 31, 2027. The buying organisation is Warwickshire Police located in England.

This tender process for Call Back Assist presents opportunities primarily for businesses in the software and information systems industry, especially those providing installation services of line telephony equipment. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise sector organizations (VCSEs) are also suited to compete for this contract, which aims to enhance the efficiency of the 101 service in Warwickshire.

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Notice Information

Notice Title

Call Back Assist, Install, Licences, Support & Maintenance

Notice Description

The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5f0b51e6-d7df-4fa5-b802-36131c2fe3e3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other - Exemption
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

51 - Installation services (except software)

64 - Postal and telecommunications services

CPV Codes

48000000 - Software package and information systems

51340000 - Installation services of line telephony equipment

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
£134,495 £100K-£500K
Lots Value
Not specified
Awards Value
£134,495 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Mar 20241 years ago
Submission Deadline
23 Oct 2023Expired
Future Notice Date
Not specified
Award Date
7 Mar 20241 years ago
Contract Period
31 Mar 2024 - 31 Mar 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WARWICKSHIRE POLICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARWICK
Postcode
CV35 7QB
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Warwick
Electoral Ward
Warwick All Saints & Woodloes
Westminster Constituency
Warwick and Leamington

Supplier Information

Number of Suppliers
1
Supplier Name

ZETRON

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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