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Digital Workplace AI Support

Department for Work and Pensions

This public procurement record has 1 release in its history.

Award

23 Sep 2026 at 14:18

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) procured specialist digital workplace AI support, including services relating to Copilot Agents and other digital workplace AI solutions. The work is intended to help DWP develop its AI capability and establish a scalable, secure and consistent approach to delivering AI agents. This is a professional IT services requirement, rather than a purchase of AI software alone. The delivery location is Blackpool. The requirement is relevant to suppliers with expertise in implementing and supporting workplace AI, particularly Copilot Agents, and in helping organisations build secure, repeatable ways to deliver AI-agent services.

The procurement is complete and the contract was awarded to UBDS IT Consulting Limited. The award date was 31 August 2026, and the contract runs from 31 August 2026 to 30 August 2027. The awarded value is £688,630. The procurement used a selective route as a call-off from a framework agreement. The tender’s estimated value range was £688,630 to £999,000. This was a single service requirement, with no separate lots described. The tender deadline was 24 July 2026 at 17:00. The award record identifies the selected supplier and an active award; no evaluation criteria are stated in the available process information.

This award shows that DWP has purchased specialist support to expand its digital workplace AI capability, with Copilot Agents and other AI solutions at the centre of the requirement. A credible competitor for a similar requirement would need practical expertise in designing, developing or supporting AI agents in a workplace setting, alongside the ability to make delivery secure and consistent at organisational scale. Experience translating AI capability into dependable services, rather than supplying technology in isolation, would be commercially relevant. The award went to an SME, and the original requirement was marked as suitable for SMEs, indicating that a supplier need not be a large organisation to compete. Suppliers should also be prepared to pursue public-sector work through framework call-offs, the route used for this contract.

How relevant is this notice?

Notice Information

Notice Title

Digital Workplace AI Support

Notice Description

Supply of a service to support the provision of specialist support services relating to Copilot Agents and other Digital Workplace AI solutions, enabling DWP to further develop its Digital Workplace AI capability and establish a scalable, secure and consistent approach to the delivery of AI agents

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-543ca8b4-5ba4-4d53-8615-72d9ad3ec459
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ef5baee3-2406-44e4-bda7-5b04f6660c94
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£999,000 £500K-£1M
Lots Value
Not specified
Awards Value
£688,630 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Aug 20261 months ago
Contract Period
31 Aug 2026 - 30 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Work and Pensions
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Postcode Area
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified
Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

UBDS IT Consulting Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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