Notice Information
Notice Title
Interactive Voice Recognition - Tuning & Optimisation
Notice Description
IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers. IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/39b359eb-6bf1-4a72-830f-c61c71321207
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Single tender action (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64200000 - Telecommunications services
Notice Value(s)
- Tender Value
- £43,400 Under £100K
- Lots Value
- Not specified
- Awards Value
- £43,400 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 2 Sep 20214 years ago
- Submission Deadline
- 20 Jul 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 20 Jul 20214 years ago
- Contract Period
- 29 Jul 2021 - 31 Oct 2021 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- STUDENT LOANS COMPANY LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- GLASGOW
- Postcode
- G2 7JD
- Post Town
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM32 Glasgow City
- Delivery Location
- TLM Scotland
-
- Local Authority
- Glasgow City
- Electoral Ward
- Anderston/City/Yorkhill
- Westminster Constituency
- Glasgow North
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/39b359eb-6bf1-4a72-830f-c61c71321207
2nd September 2021 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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