Award

WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD

WEST SUSSEX COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

23 Sep 2021 at 14:58

Summary of the contracting process

The West Sussex County Council recently awarded a contract titled "WSCC - JS - Provision of End User Services" for the provision of IT support services, classified under helpdesk and support services (CPV code 72253000). This contract was initiated with a tendering process and is part of the CCS Framework Agreement for Technology Services 2 (RM3804), specifically Lot 3a. The contract is valued at £9 million, with a contract period commencing on 1st October 2021 and concluding on 30th September 2024. This tender was formally awarded on 21st September 2021, with the award notice published on 23rd September 2021. The services are aimed at enhancing the IT experience for users within the council's operations located in West Sussex, United Kingdom.

This contract presents significant opportunities for businesses focusing on IT service and support solutions. Companies that specialise in developing flexible and scalable IT service models, particularly those skilled in integrating emerging technologies, would be well-suited to compete for similar future tenders. With a focus on improving customer experience through technological transformation, businesses with expertise in helpdesk services and IT support are positioned to benefit from engagement with public sector clients like West Sussex County Council.

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Notice Title

WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD

Notice Description

A contract for the provision of End User Services as described in Document 2: The Specification ("The Services") is being tendered by West Sussex County Council ("The Council") in accordance with the Public Contracts Regulations 2015 (SI 2015/102) ("The 2015 Regulations"). The further competition is being conducted under Lot 3a of the CCS Framework Agreement for Technology Services 2 (RM3804) The Council is seeking an organisation to provide End User Services for West Sussex County Council. In approaching the market for End User Services, the Council are looking to award a contract to a Bidder who will work with the inhouse IT team to transform the existing services and deliver a new, flexible IT service model that will make a difference to people's lives. The successful Bidder will, with the Council, make a step change in improving the customer experience through the broader adoption of technology and embedding IT in Council operations. A new digital, standardised, End User Services solution should place users at the centre of its design, be reliable and scalable and make use of emerging technologies to keep pace with business needs.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-54c6ca8d-7f4b-4dd2-8dcd-8c938c986ae1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/47e99530-a5ef-4f51-9493-1ebca886a315
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£9,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£7,240,139 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20214 years ago
Submission Deadline
11 May 2021Expired
Future Notice Date
Not specified
Award Date
20 Sep 20214 years ago
Contract Period
30 Sep 2021 - 30 Sep 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WEST SUSSEX COUNTY COUNCIL
Contact Name
James Skilling (WSCC)
Contact Email
james.skilling@westsussex.gov.uk
Contact Phone
+443302225432

Buyer Location

Locality
WEST SUSSEX
Postcode
PO19 1RQ
Post Town
Portsmouth
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
TLJ South East (England)

Local Authority
Chichester
Electoral Ward
Chichester Central
Westminster Constituency
Chichester

Supplier Information

Number of Suppliers
1
Supplier Name

XMA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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