Award

ACE 669 ITT - All In Member Services Hub delivery partner

ARTS COUNCIL ENGLAND

This public procurement record has 1 release in its history.

Award

19 Aug 2025 at 15:45

Award Notice
Summary of the contracting process

The procurement process led by Arts Council England has successfully concluded with the awarding of a contract to support their 'All In Member Services Hub', part of a new arts access scheme for D/deaf, disabled, and neurodivergent individuals in the UK and Ireland. This open procedure, classified under customer services (CPV 79342300), sought to establish a delivery partner to provide comprehensive member services. The awarded contract, valued at £411,463.6, commenced on 13th August 2025, and will extend until the end of June 2029, covering regions including the British Overseas Territories, Channel Islands, Isle of Man, and the UK. The opportunity was particularly accessible for SMEs and VCSEs, emphasizing inclusivity and support in the arts sector.

This tender presents a significant opportunity for businesses, particularly those experienced in customer services and support, to engage in a meaningful contract that not only contributes to social inclusivity but also maintains a sustainable business partnership with a well-established entity like Arts Council England. Enterprises with strengths in providing accessible support via multiple communication channels such as telephone, email, and online chat, and with a focus on technology-driven customer solutions, would find this contract well-suited to their capabilities. The long-term nature of the contract offers stability and the potential for further business development and enhancements in the service delivery for a diverse user group.

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Notice Information

Notice Title

ACE 669 ITT - All In Member Services Hub delivery partner

Notice Description

Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-54cdd105-c141-4820-8a81-0669e6acda14
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/65e39409-49d9-405b-948a-064798d86212
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£411,463 £100K-£500K
Lots Value
Not specified
Awards Value
£411,463 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Aug 20256 months ago
Submission Deadline
11 Aug 2025Expired
Future Notice Date
Not specified
Award Date
11 Aug 20256 months ago
Contract Period
12 Aug 2025 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ARTS COUNCIL ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 1FN
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

THIS NAMED COMPANY LTD TRADING AS THE CARD NETWORK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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