Tender

Provision of an Independent Complaints Adjudication Service for OFSTED (Please note this notice was previously published on the SFA Page but now needs to be moved to this DfE Page)

DEPARTMENT FOR EDUCATION

This public procurement record has 2 releases in its history.

TenderAmendment

01 Sep 2017 at 09:47

Tender Notice
Tender

30 Aug 2017 at 09:17

Tender Notice
Summary of the contracting process

The Department for Education is currently seeking suppliers for the "Provision of an Independent Complaints Adjudication Service for OFSTED." This procurement, classified under the business services category (CPV code: 79000000), is an open procedure, set to conclude on 28 September 2017. The total contract value is projected at £100,000, beginning on 1 January 2018 and concluding on 31 December 2020. Prospective bidders can find additional details and documents through the Bravo e-tendering portal.

This tender presents significant opportunities for businesses specialising in legal and consulting services, particularly those adept in handling complaints and providing independent adjudication. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete for this contract, as it encourages a diverse range of suppliers to present their credentials and capabilities in delivering impartial service.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of an Independent Complaints Adjudication Service for OFSTED (Please note this notice was previously published on the SFA Page but now needs to be moved to this DfE Page)

Notice Description

The Department for Education require a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint and publication of an annual report. The successful supplier shall be required to review Ofsted's handling of individual complaints where the complainant remains dissatisfied after Ofsted's internal complaints process has been exhausted and offer written impartial findings and recommendations to complainants and the Chief Inspector. The adjudication service is independent of Ofsted and the conclusions and the recommendations of the service provider are independent of both DfE and Ofsted. Additional information: This ITT will be published via Bravo e-tendering portal which is the only means that documents can be accessed and bids submitted. This can be accessed at https://education.bravosolution.co.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2bd52a39-01c3-40cd-bfb0-f4d9f2cf0667
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Sep 20178 years ago
Submission Deadline
28 Sep 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2018 - 31 Dec 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV1 2WT
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469-2017-09-01T10:47:23+01:00",
    "date": "2017-09-01T10:47:23+01:00",
    "ocid": "ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "ITT 30243",
        "title": "Provision of an Independent Complaints Adjudication Service for OFSTED (Please note this notice was previously published on the SFA Page but now needs to be moved to this DfE Page)",
        "description": "The Department for Education require a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint and publication of an annual report. The successful supplier shall be required to review Ofsted's handling of individual complaints where the complainant remains dissatisfied after Ofsted's internal complaints process has been exhausted and offer written impartial findings and recommendations to complainants and the Chief Inspector. The adjudication service is independent of Ofsted and the conclusions and the recommendations of the service provider are independent of both DfE and Ofsted. Additional information: This ITT will be published via Bravo e-tendering portal which is the only means that documents can be accessed and bids submitted. This can be accessed at https://education.bravosolution.co.uk",
        "datePublished": "2017-08-30T10:17:38+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79000000",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 100000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2017-09-28T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2018-01-01T00:00:00Z",
            "endDate": "2020-12-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/2bd52a39-01c3-40cd-bfb0-f4d9f2cf0667",
                "datePublished": "2017-09-01T10:47:23+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Accessing Bravo",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc536bb4-101c-4a4a-a7ea-18a30a46fe70",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/QfDr2jb7",
            "name": "Department For Education",
            "identifier": {
                "legalName": "Department For Education",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/QfDr2jb7"
            },
            "address": {
                "streetAddress": "Cheylesmore House South",
                "locality": "Coventry",
                "postalCode": "CV1 2WT",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "Sourcing.HELP@education.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/QfDr2jb7",
        "name": "Department For Education"
    }
}