Award

DFC XChange ITSM

POLICE DIGITAL SERVICE

This public procurement record has 2 releases in its history.

AwardUpdate

29 Jan 2026 at 09:34

Award Notice
Award

22 Dec 2025 at 10:00

Award Notice
Summary of the contracting process

The procurement process for the contract titled "DFC XChange ITSM" was conducted by the Police Digital Service. This contract falls under the Information Technology Services category, specifically CPV code 72222300, and is located in London, with the delivery address postal code EC2V 7JE. The procurement method was selective, executed as a call-off from a framework agreement. The tender stage is complete, with a contract award made to CACI Ltd. The contract commenced on the 19th of December 2025 and extends through to the 31st of March 2029, indicating a substantial service period for the provision of ITSM services. The total contract value amounts to £7,098,628.80 GBP.

This tender presents a significant business growth opportunity, especially for large-scale IT service providers with capabilities in managing comprehensive IT Service Management (ITSM) platforms. Companies skilled in forensic IT services will find themselves well-positioned to benefit from such contracts. Although this specific tender does not state suitability for SMEs or VCSEs, larger organisations such as CACI Ltd have been effectively engaged. Businesses aiming to expand their presence in government IT service provision should explore similar frameworks and agreements to maximise their growth potential within the public sector.

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Notice Information

Notice Title

DFC XChange ITSM

Notice Description

ITSM provider for the PDS DFC XChange forensics platform.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5505f9a8-e750-4c6e-9358-ed38fc635e25
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e7138e79-4d09-49f1-a1c6-6e894652346e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£7,098,628 £1M-£10M
Lots Value
Not specified
Awards Value
£7,098,628 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20263 weeks ago
Submission Deadline
24 Oct 2025Expired
Future Notice Date
Not specified
Award Date
1 Dec 20252 months ago
Contract Period
19 Dec 2025 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POLICE DIGITAL SERVICE
Contact Name
Jacob Ashby
Contact Email
jacob.ashby@pds.police.uk
Contact Phone
02045704967

Buyer Location

Locality
LONDON
Postcode
EC2M 4WN
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

CACI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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