Award

Out of Hours Call Handling

LONDON BOROUGH OF HAMMERSMITH & FULHAM

This public procurement record has 3 releases in its history.

Award

30 Oct 2020 at 11:35

Award Notice
TenderAmendment

07 Feb 2020 at 14:48

Tender Notice
Tender

21 Dec 2019 at 22:33

Tender Notice
Summary of the contracting process

The London Borough of Hammersmith & Fulham is engaged in a public procurement process for the "Out of Hours Call Handling" service, which falls under the call centre industry category. The procurement method employed is selective, involving a competitive procedure with negotiation. The tender was published on 21st December 2019 and the tender period concluded on 20th July 2020. The contract, which is already awarded, commenced on 28th September 2020 and will run until 27th September 2022. Key contact for this procurement is through procurement@lbhf.gov.uk, situated in London, UK.

This tender presents a significant opportunity for businesses in the services sector, particularly those focused on call centre operations. Small and Medium Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs) would find themselves well-suited to participate, given the tender's openness to such enterprises. Engaging in this contract could facilitate expansion and establish valuable partnerships within the local government sector, enhancing market presence and growth potential.

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Notice Information

Notice Title

Out of Hours Call Handling

Notice Description

Out of Hours Call Handling

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5519626b-eba4-4724-9f8a-69539714400f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fb3e2ab3-0ea0-49d6-9b1a-1b80df5ec9ac
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£91,020 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Oct 20205 years ago
Submission Deadline
20 Jul 2020Expired
Future Notice Date
Not specified
Award Date
6 Aug 20205 years ago
Contract Period
27 Sep 2020 - 27 Sep 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HAMMERSMITH & FULHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W6 9JU
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Hammersmith and Fulham
Electoral Ward
Hammersmith Broadway
Westminster Constituency
Hammersmith and Chiswick

Supplier Information

Number of Suppliers
1
Supplier Name

ORBIS PROTECT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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