Award

Passenger Satisfaction Research: Rolling Online User Satisfaction Research

SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE

This public procurement record has 2 releases in its history.

Award

15 Nov 2017 at 11:19

Award Notice
Tender

24 Jul 2017 at 13:58

Tender Notice
Summary of the contracting process

The South Yorkshire Passenger Transport Executive is conducting a procurement process for services titled "Passenger Satisfaction Research: Rolling Online User Satisfaction Research." This procurement falls under the survey services industry category and is located in Sheffield, England. The procurement method employed is an open procedure, with the tender period concluding on 11 August 2017. The total contract value is approximately £29,000, with a minimum value of £14,500. The contract period is set from 1 November 2017 to 31 October 2018, and there is an option to extend for an additional year.

This tender presents an opportunity for businesses specialising in survey services, particularly those with expertise in customer satisfaction research. Small and medium-sized enterprises (SMEs) are encouraged to participate, as this tender has been identified as suitable for them. Companies that can offer innovative methodologies for tracking user satisfaction across various modes of public transport, namely buses, trams, and trains, would be particularly well-suited to compete for this contract.

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Notice Information

Notice Title

Passenger Satisfaction Research: Rolling Online User Satisfaction Research

Notice Description

Rolling Online User Survey to be carried out on an ongoing basis to track topline satisfaction by mode: This is a short survey covering key measures of satisfaction for bus, tram and train (example for bus, same applies for tram and train) providing satisfaction with: o Local bus service overall o The length of journey (time on bus) o Value for money for the local bus services o Punctuality of the bus service Additional information: Full tender documentation including the Specification, Invitation to Tender, Draft Contract and Instructions can be accessed at www.sypte.co.uk/contracts This contract will contain an option to extend by one further year hence the two values in Section 1 of this Notice.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-55da2bf5-2794-4b07-ab05-1ee5457ace2a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3d68dc7d-b562-4d70-b80d-4ee83e656eb7
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£29,000 Under £100K
Lots Value
Not specified
Awards Value
£29,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Nov 20178 years ago
Submission Deadline
11 Aug 2017Expired
Future Notice Date
Not specified
Award Date
2 Oct 20178 years ago
Contract Period
1 Nov 2017 - 31 Oct 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
Contact Name
Not specified
Contact Email
tendering@sypte.co.uk
Contact Phone
Not specified

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

CFS EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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