Award

HMRC Telephony Review

H M REVENUE & CUSTOMS

This public procurement record has 7 releases in its history.

AwardUpdate

12 Jan 2023 at 11:32

Award Notice
AwardUpdate

11 Jan 2023 at 16:36

Award Notice
AwardUpdate

11 Jan 2023 at 16:34

Award Notice
AwardUpdate

11 Jan 2023 at 16:02

Award Notice
AwardUpdate

11 Jan 2023 at 15:55

Award Notice
AwardUpdate

11 Jan 2023 at 11:54

Award Notice
Award

19 Dec 2022 at 10:36

Award Notice
Summary of the contracting process

The HM Revenue & Customs (HMRC) has completed its Telephony Review procurement process. The review assessed technology & architecture, operational processes, and service management. The procurement method was a Direct Award, and the contract period was from 8th November 2022 to 8th February 2023. The buying organisation is H M Revenue & Customs, located in London, England.

This tender offers opportunities for businesses providing information systems or technology strategic review and planning services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete. The HMRC Telephony Review focused on services and could interest businesses operating in similar service-based industry categories.

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Notice Information

Notice Title

HMRC Telephony Review

Notice Description

HRMC would like to have an independent review of it's Telephony Resilience . The review will assess: Technology & architecture Operational processes and performance Service management

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-565c8068-9483-4fa9-a4aa-2677d93b9272
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/db4d45b5-85b6-460e-b217-39beaf4cd462
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222000 - Information systems or technology strategic review and planning services

Notice Value(s)

Tender Value
£37,000 Under £100K
Lots Value
Not specified
Awards Value
£37,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jan 20233 years ago
Submission Deadline
7 Nov 2022Expired
Future Notice Date
Not specified
Award Date
15 Dec 20223 years ago
Contract Period
8 Nov 2022 - 8 Feb 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

BARINGA PARTNER

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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