Tender

R5407 CRM for Tower Hamlets

TOWER HAMLETS

This public procurement record has 2 releases in its history.

Tender

05 Dec 2019 at 17:35

Tender Notice
Tender

15 Nov 2019 at 16:49

Tender Notice
Summary of the contracting process

The London Borough of Tower Hamlets is currently seeking tenders for the provision of a Customer Relationship Management (CRM) system, titled "R5407 CRM for Tower Hamlets". This project aims to develop a fully-functional CRM that will integrate seamlessly with Tower Hamlets’ website and back-office systems, thereby enhancing digital services for residents and facilitating efficient workflows. The tender process is active under the selective procurement method, specifically using a competitive dialogue approach, and the tender period is set to conclude on 23rd December 2019. The contract period is projected to commence on 4th May 2020 and continue until 3rd May 2023. With a classification under business transaction and personal business software package, this opportunity is located in London, UK.

This tender presents a significant opportunity for businesses focused on software development, particularly those with expertise in CRM systems and digital integration services. Companies that can demonstrate a strong capability in delivering modern digital solutions, underpinned by effective data management and workflow optimisation, would be well-positioned to compete. While the tender is not explicitly aimed at small to medium enterprises or voluntary community sector entities, businesses with a robust track record in similar projects may find this an advantageous opportunity for growth within the public sector.

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Notice Information

Notice Title

R5407 CRM for Tower Hamlets

Notice Description

The deliverable for this project is a fully-functional CRM (Customer Relationship Management) system, operating as a back office system with a clean and full integration to the London Borough of Tower Hamlets website, and other existing back office systems. The system should support Tower Hamlets ambition to provide a modern digital service to its residents and customers; to provide effective and efficient workflows and data sharing; and to provide data for insight and evidence driven decision making. More information about this tender can be obtained via the following Hyperlink. https://procontract.due-north.com/Advert?advertId=c0bf42ef-9307-ea11-80fb-005056b64545&fromRfxSummary=True&rfxId=21b9e12c-d607-ea11-80fb-005056b64545

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-567ec702-d22f-48e2-a59a-633f10dd5991
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f10421af-f205-473b-b88a-00eaca5218cb
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialog
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48400000 - Business transaction and personal business software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Dec 20196 years ago
Submission Deadline
23 Dec 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 May 2020 - 3 May 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TOWER HAMLETS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 2BG
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Poplar
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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