Notice Information
Notice Title
Citizen Event History - Analytics
Notice Description
The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how we generate and monitor evidence of productivity and customer experience changes, and use them to try new ways to achieve the Department's outcomes. To help tackle these challenges, DWP's Data and Analytics (D&A) senior leadership and Lead Analysts from the Analyst Community have specified a programme of activity needed to develop new operational insight, which relies for a large part on better integrating exing data assets. No data set exists in the Dept which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This means we lack the ability to see agent productivity or customer experience that would enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-56d66cc6-dcc5-4779-9dbb-bc8b229d066d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/325c1a0e-e5d3-4fbd-a141-72098c7ac90f
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Works
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £4,780,191 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £2,089,050 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 Sep 20223 years ago
- Submission Deadline
- 21 Jun 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 20 Jun 20223 years ago
- Contract Period
- 22 Jun 2022 - 31 Mar 2023 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT FOR WORK AND PENSIONS
- Contact Name
- Not specified
- Contact Email
- peelpark.dataandanalyticscommercialteam@dwp.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BLACKPOOL
- Postcode
- FY4 5ES
- Post Town
- Blackpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD4 Lancashire
- Small Region (ITL 3)
- TLD42 Blackpool
- Delivery Location
- Not specified
-
- Local Authority
- Blackpool
- Electoral Ward
- Stanley
- Westminster Constituency
- Blackpool South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/325c1a0e-e5d3-4fbd-a141-72098c7ac90f
28th September 2022 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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