Award

Revenues and Benefits Processing and Call Handling 2025

WIRRAL BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

25 Jun 2025 at 08:44

Summary of the contracting process

Wirral Borough Council has awarded a contract for Revenues and Benefits Processing and Call Handling services for 2025. The procurement process falls under the IT services category, with a focus on consulting, software development, Internet, and support. The region of service is England, United Kingdom, with Civica UK Limited as the chosen supplier. The contract, valued at £109,735, was awarded on 24th June 2025 and spans from 1st July to 30th September 2025. This procurement process was conducted through Crown Commercial Services RM1557.14 G Cloud 14, allowing for a full contract extension with a possible three-month extension, reaching a total value of £219,470.

Businesses in IT services and consulting sectors stand to benefit from this contract, especially those with experience in handling large-scale operations for local councils. Despite not targeting SMEs or VCSE organisations, larger enterprises such as Civica UK Limited, which was awarded this contract, can expect growth opportunities through collaborations with government bodies. Companies specialising in software development and call handling for public finance might find similar opportunities in future tenders, leveraging their experience to build lasting partnerships with local authorities.

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Notice Title

Revenues and Benefits Processing and Call Handling 2025

Notice Description

Revenues and Benefits Processing and Call Handling 2025 Additional information: Award via Crown Commercial Services RM1557.14 G Cloud 14 - Full Contract Extension value with 3 month extension will be PS219,470

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5766ad83-d8aa-4c65-a1ee-bf00a01d19ea
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/20454571-6d6f-4976-955b-90ca4ae64f38
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£109,735 £100K-£500K
Lots Value
Not specified
Awards Value
£109,735 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jun 20258 months ago
Submission Deadline
17 Jun 2025Expired
Future Notice Date
Not specified
Award Date
23 Jun 20258 months ago
Contract Period
24 Jun 2025 - 30 Sep 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WIRRAL BOROUGH COUNCIL
Contact Name
Not specified
Contact Email
procurementcorporate@wirral.gov.uk
Contact Phone
+44 1516062000

Buyer Location

Locality
BIRKENHEAD
Postcode
CH41 2AB
Post Town
Chester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD74 Wirral
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Wirral
Electoral Ward
Birkenhead and Tranmere
Westminster Constituency
Birkenhead

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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