Award

GB-Norwich: This is an award against Gcloud 14 RM1557.14 for Income Analytics and Engagement service 2026

FLAGSHIP HOUSING LIMITED

This public procurement record has 1 release in its history.

Award

08 May 2026 at 14:00

Award Notice
Summary of the contracting process

The contract award process for "GB-Norwich: This is an award against Gcloud 14 RM1557.14 for Income Analytics and Engagement service 2026" has been completed by Flagship Housing Limited, a leading entity based in Norwich. The procurement falls under the IT services category, specifically consulting, software development, internet, and support for the East of England region, United Kingdom. With a focus on income maximisation and operational efficiency for the Income Collection team, this tender was initially open until 17th April 2026, with the contract running from 1st May 2026 to 30th April 2028. The contract was awarded on 23rd April 2026 to Voicescape Limited, signifying the transition from tender to award stage.

This procurement opportunity highlights potential growth for businesses specialising in IT services, particularly those offering analytics tools and engagement platforms. The awarded contract, valued at approximately £306,453.60, provides substantial engagement in developing solutions that enhance financial efficiency. Businesses equipped to deliver consulting and software development services centred on income analytics would find this contract highly relevant. Although not specified for SMEs or VCSEs, companies with a robust capability in providing innovative IT solutions that align with operational efficiency and income maximisation will be well-positioned to secure such contracts in the future.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

GB-Norwich: This is an award against Gcloud 14 RM1557.14 for Income Analytics and Engagement service 2026

Notice Description

Analytics tool and engagement platform to support income maximisation and operation efficiency for the Income Collection team.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9ac98528-1baf-4940-9284-6eb2f0ce4716
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£306,453 £100K-£500K
Lots Value
Not specified
Awards Value
£306,453 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 May 20266 days ago
Submission Deadline
16 Apr 2026Expired
Future Notice Date
Not specified
Award Date
22 Apr 20263 weeks ago
Contract Period
30 Apr 2026 - 30 Apr 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FLAGSHIP HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 1PD
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Thorpe Hamlet
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa-2026-05-08T15:00:04+01:00",
    "date": "2026-05-08T15:00:04+01:00",
    "ocid": "ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP1034690555",
        "title": "GB-Norwich: This is an award against Gcloud 14 RM1557.14 for Income Analytics and Engagement service 2026",
        "description": "Analytics tool and engagement platform to support income maximisation and operation efficiency for the Income Collection team.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 306453.6,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Not specified",
        "tenderPeriod": {
            "endDate": "2026-04-17T00:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2026-05-01T00:00:00+01:00",
            "endDate": "2028-04-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-314195",
            "name": "Flagship Housing Limited",
            "identifier": {
                "legalName": "Flagship Housing Limited"
            },
            "address": {
                "streetAddress": "31 King Street",
                "locality": "Norwich",
                "postalCode": "NR1 1PD",
                "countryName": "UK"
            },
            "contactPoint": {
                "name": "Madeleine Jeffries",
                "email": "procurement@flagship-group.co.uk",
                "telephone": "08081684555"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-334484",
            "name": "Voicescape Limited",
            "identifier": {
                "legalName": "Voicescape Limited"
            },
            "address": {
                "streetAddress": "Ice Building 4th Floor Exchange Quay Salford M5 3ED"
            },
            "details": {
                "scale": "sme"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-314195",
        "name": "Flagship Housing Limited"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa-1",
            "status": "active",
            "date": "2026-04-23T00:00:00+01:00",
            "datePublished": "2026-05-08T15:00:03+01:00",
            "value": {
                "amount": 306453.6,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-334484",
                    "name": "Voicescape Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-05-01T00:00:00+01:00",
                "endDate": "2028-04-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/9ac98528-1baf-4940-9284-6eb2f0ce4716",
                    "datePublished": "2026-05-08T15:00:03+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Please follow this link to view the notice.",
                    "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1034690555"
                }
            ]
        }
    ]
}