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Provision of Temporary Workers

Financial Ombudsman Service

This public procurement record has 1 release in its history.

Award

03 Aug 2026 at 12:21

Award Notice
Summary of the contracting process

The Financial Ombudsman Service commissioned recruitment services for the sourcing, supply and management of temporary workers. The requirement covers a flexible contingent workforce across investigative, operational and related support functions, responding to fluctuating case volumes, operational pressures and changing service needs. The end-to-end service includes candidate attraction and assessment, onboarding support, worker management, performance and service reporting, compliance assurance and supplier relationship management. Optional services may include assessment centres, applicant-tracking or talent-pool technology, screening and vetting, payroll management, permanent recruitment, statement-of-works services, equality, diversity and inclusion analysis, and related workforce support. Delivery covers the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and the rest of the world.

The procurement has been awarded through a selective call-off from the Yorkshire Purchasing Organisation Managing Recruitment and Resourcing Framework 1140, Lot 6 – General. Reed Talent Solutions was awarded the contract on 26 March 2026. The awarded value is £148,490,000, against an estimated procurement range of £148,490,000 to £222,735,000. The four-year contract runs from 5 August 2026 to 4 August 2030. The tender submission deadline was 13 December 2024 at 12:00 GMT. The arrangement is demand-led, with actual volumes and optional services dependent on the Financial Ombudsman Service’s operational requirements. The contract supports continuity, operational resilience and value for money through managed temporary-worker provision.

This award demonstrates substantial, sustained demand from the Financial Ombudsman Service for a managed temporary workforce rather than occasional recruitment support. Suppliers considering future requirements would need credible capability in high-volume contingent recruitment, candidate attraction and assessment, onboarding, worker management and service delivery across investigative and operational roles. Strong compliance assurance, screening and vetting, performance reporting, management information, payroll and contract management would be important. Relevant technology could include applicant-tracking and talent-pool systems, supported by reliable data and reporting. Providers able to offer optional assessment, permanent recruitment, statement-of-works and workforce-analysis services would be better placed to cover the wider requirement. The buyer’s stated SME and VCSE suitability settings indicate a scale suited to established, larger providers or well-supported delivery partnerships.

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Notice Information

Notice Title

Provision of Temporary Workers

Notice Description

The Financial Ombudsman Service has awarded a demand-led call-off contract under the Yorkshire Purchasing Organisation Managing Recruitment and Resourcing Framework 1140, Lot 6 - General, for the provision of temporary workers. The contract is for a duration of four years and will support the sourcing, supply and management of temporary workers as and when required to meet the organisation's changing resourcing needs. Services may include recruitment, placement, management information, compliance and contract management support, with volumes dependent on operational demand. Additional information: Description of the Procurement Core temporary worker services: The awarded contract provides access to a flexible contingent workforce to support the Financial Ombudsman Service's ability to respond to fluctuating case volumes, operational pressures and changing service requirements. The core services cover the provision of temporary workers across investigative, operational and related support functions, with the supplier responsible for delivering an end-to-end managed recruitment service. This includes candidate attraction, assessment, onboarding support, worker management, performance and service reporting, compliance assurance and ongoing supplier relationship management. Optional HR-related services: The contract also allows the Financial Ombudsman Service, at its discretion and subject to agreement, to access optional HR-related services within the scope of the framework and call-off arrangements. These may include assessment centres, applicant tracking or talent pool technology, screening and vetting, payroll management, permanent recruitment, statement of works services, equality, diversity and inclusion analysis, and related resourcing or workforce support services. Usage and contract flexibility: The arrangement is intended to maintain continuity of service, support operational resilience and provide value for money over the contract term. Actual usage, including any optional services, will depend on business need and may vary during the life of the contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-58dba52f-5552-4844-8a3b-94bd44a6c749
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a517073e-3f18-48b8-9c3d-9d8fb335046e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£222,735,000 £100M-£1B
Lots Value
Not specified
Awards Value
£148,490,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
3 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Mar 20266 months ago
Contract Period
5 Aug 2026 - 4 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Ombudsman Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Reed Talent Solutions Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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