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Provision of Temporary Workers

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

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03 Aug 2026 at 11:21

Award Notice
Summary of the contracting process

The Financial Ombudsman Service has recently concluded the award stage of a demand-led call-off contract for the provision of temporary workers, under a framework agreement managed by the Yorkshire Purchasing Organisation, specifically under Lot 6 - General. The procurement process, earmarked for recruitment services within the broader industry category, is identified by CPV code 79600000. The contracting process provides a flexible workforce to address the organisation's varying resourcing needs over the contract period from 5th August 2026 to 4th August 2030. The contract value is approximately GBP 222,735,000, with the buying organisation based in London, UK, serviced by Reed Talent Solutions. The selective procurement method employed enables the Financial Ombudsman Service to maintain operational resilience and continuity of service through an established framework agreement.

This procurement initiative creates significant opportunities for businesses specialising in recruitment and workforce management, particularly those experienced in providing contingent labour solutions. Large-scale firms equipped with resources for recruitment, placement, and comprehensive HR services, including the optional offerings like assessment centres and compliant management processes, will find this contract beneficial to pursue. While the involvement of SMEs and VCSEs wasn't specified in this opportunity, businesses at scale that can manage extensive workforce dynamic needs across the indicated geographical scope are well-suited to benefit from this arrangement, supporting the Financial Ombudsman Service's mission-adaptive workforce strategy.

How relevant is this notice?

Notice Information

Notice Title

Provision of Temporary Workers

Notice Description

The Financial Ombudsman Service has awarded a demand-led call-off contract under the Yorkshire Purchasing Organisation Managing Recruitment and Resourcing Framework 1140, Lot 6 - General, for the provision of temporary workers. The contract is for a duration of four years and will support the sourcing, supply and management of temporary workers as and when required to meet the organisation's changing resourcing needs. Services may include recruitment, placement, management information, compliance and contract management support, with volumes dependent on operational demand. Additional information: Description of the Procurement Core temporary worker services: The awarded contract provides access to a flexible contingent workforce to support the Financial Ombudsman Service's ability to respond to fluctuating case volumes, operational pressures and changing service requirements. The core services cover the provision of temporary workers across investigative, operational and related support functions, with the supplier responsible for delivering an end-to-end managed recruitment service. This includes candidate attraction, assessment, onboarding support, worker management, performance and service reporting, compliance assurance and ongoing supplier relationship management. Optional HR-related services: The contract also allows the Financial Ombudsman Service, at its discretion and subject to agreement, to access optional HR-related services within the scope of the framework and call-off arrangements. These may include assessment centres, applicant tracking or talent pool technology, screening and vetting, payroll management, permanent recruitment, statement of works services, equality, diversity and inclusion analysis, and related resourcing or workforce support services. Usage and contract flexibility: The arrangement is intended to maintain continuity of service, support operational resilience and provide value for money over the contract term. Actual usage, including any optional services, will depend on business need and may vary during the life of the contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-58dba52f-5552-4844-8a3b-94bd44a6c749
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a517073e-3f18-48b8-9c3d-9d8fb335046e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£222,735,000 £100M-£1B
Lots Value
Not specified
Awards Value
£148,490,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
3 Aug 20262 days ago
Submission Deadline
13 Dec 2024Expired
Future Notice Date
Not specified
Award Date
26 Mar 20264 months ago
Contract Period
4 Aug 2026 - 4 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

REED TALENT SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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