Award

International & EU Customer Relationship Management

UNIVERSITY OF HULL

This public procurement record has 2 releases in its history.

Award

19 Oct 2018 at 13:57

Award Notice
Tender

01 May 2018 at 13:50

Tender Notice
Summary of the contracting process

The contract opportunity titled "International & EU Customer Relationship Management" was initiated by the University of Hull, located in Hull, United Kingdom. This procurement falls under the services category, specifically regarding customer relationship management software and associated development services. The tender process was conducted as an open procedure and is currently marked as complete, with the award being made on 19 October 2018 for a total value of £222,871. The contract period spans from 1 October 2018 to 30 September 2021, and initial bids were required to be submitted by 22 May 2018.

This tender presents lucrative opportunities for SMEs that specialise in customer relationship management software or its development services, particularly those looking to expand into international and EU markets. Businesses that can provide robust lead management and conversion solutions will find themselves well-suited to compete for this contract, given the focus on enhancing operational capacity for managing enquiries and enrolments at UoH. Interested suppliers are encouraged to engage with the buying organisation, University of Hull, to explore potential collaborations.

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Notice Information

Notice Title

International & EU Customer Relationship Management

Notice Description

This provision is to cover international and EU lead management and conversion activity for both enquirers (point of enquiry through to application) and offers holders (point of offer issuing through to enrolment at UoH).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-59183530-0a9a-4fe0-b39a-01f51903a1d4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ab245f30-9f1f-4800-b738-7d8e16ce0c7a
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
Not specified
Awards Value
£222,871 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Oct 20187 years ago
Submission Deadline
22 May 2018Expired
Future Notice Date
Not specified
Award Date
18 Oct 20187 years ago
Contract Period
30 Sep 2018 - 30 Sep 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF HULL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
HU6 7RX
Post Town
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE11 Kingston upon Hull, City of
Delivery Location
Not specified
Local Authority
Kingston upon Hull, City of
Electoral Ward
University
Westminster Constituency
Kingston upon Hull North and Cottingham

Supplier Information

Number of Suppliers
1
Supplier Name

UNIQUEST

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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