Award

Communications Consumer Panel: Moving Home, Staying Connected (consumer research, telecoms and postal services)

OFCOM

This public procurement record has 1 release in its history.

Award

11 Mar 2026 at 11:10

Award Notice
Summary of the contracting process

The procurement process led by OFCOM involves a tender titled "Communications Consumer Panel: Moving Home, Staying Connected" focusing on consumer research in telecoms and postal services. This public procurement falls under the category of market research services and has been awarded to Strat7 Limited, trading as Jigsaw Research. The contract, valued at £49,300 GBP, commenced on 23rd January 2026 and will conclude on 5th May 2026. Located across various regions including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the UK, the procurement method utilised a mini competition via the Ofcom Market Research Framework Agreement. This award stage offers insight into consumer interactions during home relocations, including challenges in service continuity and digital transformations.

This tender represents substantial opportunities for businesses specialising in market research, particularly those experienced with consumer interactions in telecoms and postal services. SMEs and VCSEs, which demonstrate expertise in handling complex research projects on digital changeovers and service transitions, would find this procurement attractive for expanding their reach and enhancing service offerings. As a buyer, OFCOM’s engagement with the supplier Strat7 Limited suggests a demanding contractual environment conducive to fostering robust research-oriented capabilities within the awarded entity, thus promoting business growth and diversification for market research professionals.

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Notice Information

Notice Title

Communications Consumer Panel: Moving Home, Staying Connected (consumer research, telecoms and postal services)

Notice Description

Research to understand recent consumer experience of moving home and interacting with telecoms and postal providers, focusing on fairness , service continuity, and challenges during transitions such as switching providers, upgrading/downgrading services, or encountering digital transformations (migrating from PSTN to IP networks, or to an area with different infrastructure or connectivity challenges).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2d9e7ec6-488f-4494-8ef0-f7783b0b1c6a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Mini Competition via Ofcom Market Research Framework Agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£49,300 Under £100K
Lots Value
Not specified
Awards Value
£49,300 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Mar 20263 days ago
Submission Deadline
1 Dec 2025Expired
Future Notice Date
Not specified
Award Date
8 Jan 20262 months ago
Contract Period
23 Jan 2026 - 5 May 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFCOM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

STRAT7 LIMITED, TRADING AS JIGSAW RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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