Award

NHS Greater Manchester ICB Provision of Smart Messaging Services

N H S SHARED BUSINESS SERVICES

This public procurement record has 1 release in its history.

Award

17 Jul 2025 at 12:20

Award Notice
Summary of the contracting process

The procurement process, initiated by NHS Shared Business Services, involved the provision of Smart Messaging Services for NHS Greater Manchester Integrated Care Board. The service was aimed at enhancing communication between GP practices and patients, primarily through SMS services. The tender, classified under the Short Message Service (SMS) category, concluded in the tender stage and progressed to the award stage, with British Telecommunications PLC being the successful supplier. The procurement method was selective, utilising a call-off from a framework agreement, catering specifically to the North West region of the United Kingdom. The contract, valued at £2,699,076.49, is set to commence on 6th April 2025 and will conclude on 5th April 2027.

This tender offers significant opportunities for businesses specialising in digital communication and healthcare technology solutions, particularly those focusing on large-scale messaging and patient engagement systems. While the procurement did not specifically target SMEs or VCSEs, larger enterprises with expertise in integrated messaging platforms would have been well-positioned to offer competitive bids. The successful completion of this contract is likely to enhance the provider's portfolio in working with public health organisations, potentially opening doors for future collaborative projects within the healthcare sector.

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Notice Information

Notice Title

NHS Greater Manchester ICB Provision of Smart Messaging Services

Notice Description

NHS Greater Manchester Integrated Care Board require a service for Smart Messaging, used widely by GP practices in conjunction with clinical and patient messaging systems to send messages to patients. This is a web-based tool that simultaneously supports the composition and execution of outbound and inbound SMS campaigns. Enterprises will be able to build contact databases, personalise messages, schedule campaigns and manage opt-in and out-out lists to ensure regulatory compliance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-59aa3557-1aed-4f1b-a6c7-c1a27db3d896
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/512ebd98-b9b1-4a73-b3f1-a6a6fcb907cb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64212100 - Short Message Service (SMS) services

Notice Value(s)

Tender Value
£2,699,076 £1M-£10M
Lots Value
Not specified
Awards Value
£2,699,076 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20257 months ago
Submission Deadline
14 Mar 2025Expired
Future Notice Date
Not specified
Award Date
8 Apr 20241 years ago
Contract Period
5 Apr 2025 - 5 Apr 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
N H S SHARED BUSINESS SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M50 2UW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLD North West (England)
Local Authority
Salford
Electoral Ward
Quays
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH TELECOMMUNICATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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