Award

Call Centre Ancillary Services - Workforce Management System

NORTH YORKSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

06 Mar 2023 at 10:44

Award Notice
Summary of the contracting process

The North Yorkshire County Council has awarded a contract for Call Centre Ancillary Services - Workforce Management System. The procurement method used was direct award, and the contract period is from 22nd February 2023 to 31st March 2026. The tender was completed, and the deadline for submissions was on 20th February 2023. The contract is valued at £227,400 and is within the goods category. The buying organisation is North Yorkshire County Council located in Northallerton, Yorkshire and the Humber, United Kingdom.

This awarded tender presents business growth opportunities for companies that provide software packages and information systems. SMEs and VCSEs are suitable for this contract. Businesses in the IT and telecommunications industry, particularly those offering workforce management solutions, can compete effectively. Interested parties should consider contacting Laura Baxter at North Yorkshire County Council for further details.

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Notice Information

Notice Title

Call Centre Ancillary Services - Workforce Management System

Notice Description

Call Centre Ancillary Services - Workforce Management System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bd936e87-2da0-4726-8af4-b717cd8f2ef1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£227,400 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Mar 20232 years ago
Submission Deadline
20 Feb 2023Expired
Future Notice Date
Not specified
Award Date
20 Feb 20233 years ago
Contract Period
22 Feb 2023 - 31 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH YORKSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHALLERTON
Postcode
DL7 8AD
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Yorkshire
Electoral Ward
Romanby
Westminster Constituency
Richmond and Northallerton

Supplier Information

Number of Suppliers
1
Supplier Name

OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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