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DIO RD USVF Customer SON & Work Task Approval Solution - CAN

Ministry of Defence

This public procurement record has 1 release in its history.

Award

19 Oct 2026 at 14:29

Award Notice
Summary of the contracting process

The Ministry of Defence procured a software solution for its Defence Infrastructure Organisation’s United States Visiting Forces (USVF) customer service needs and approval of work tasks. The requirement is for software and information systems, delivered as a service. The listed delivery coverage includes the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and the rest of the world. The solution is intended to support USVF customer interactions and the approval process for work tasks. This is a Ministry of Defence requirement managed by the department; the listed buyer address is in Glasgow, Scotland.

The procurement is complete and has been awarded to MACS EU LIMITED. The award was made on 19 October 2026, following a selective process using a call-off from a framework agreement. The contract value is £264,304. The contract period runs from 2 November 2026 to 3 November 2027. The tender deadline was 16 October 2026 at 17:00. The requirement is presented as a single solution rather than separate lots. The stated suitability assessment says the opportunity was not suitable for SMEs or voluntary, community and social enterprises. The published procurement information does not set out evaluation criteria beyond the selective framework call-off route.

This award demonstrates Ministry of Defence demand for software supporting USVF customer service and work-task approvals, with delivery requirements spanning the UK and locations overseas. A credible competitor for a future requirement of this kind would need to supply and support business software that can handle customer-service workflows and approval processes across geographically dispersed operations. The selected supplier was a large company, and the buyer marked the procurement as unsuitable for SMEs and voluntary, community and social enterprises, indicating a requirement geared towards suppliers with substantial capacity. Experience delivering comparable software services to defence or other complex public-sector customers would help establish credibility, particularly where operational processes and users are distributed across multiple territories. The award also shows that the buyer used a framework call-off route.

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Notice Information

Notice Title

DIO RD USVF Customer SON & Work Task Approval Solution - CAN

Notice Description

Contracts Award Notice

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5b3b37a3-0728-4540-a538-7aa306b21841
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f67959cf-05f6-4336-b598-c83e2785a0b1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£264,304 £100K-£500K
Lots Value
Not specified
Awards Value
£264,304 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Oct 20261 weeks ago
Contract Period
2 Nov 2026 - 3 Nov 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Defence
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 8EX
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

MACS EU Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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