Tender

TS2337.2022 Provision of Chatbot and Livechat Services

ORDNANCE SURVEY

This public procurement record has 2 releases in its history.

TenderAmendment

18 Mar 2022 at 11:35

Tender Notice
Tender

14 Feb 2022 at 12:45

Tender Notice
Summary of the contracting process

The Ordnance Survey is seeking to appoint a partner for the provision of Chatbot and Livechat Services as part of their digital transformation initiative. This open tender, identified as TS2337.2022, falls under the communication software development services category and is located in the South East of the United Kingdom. The tender period is set to close on 23 March 2022 at 14:00, while the contractual obligations will commence on 20 April 2022 and extend until 18 April 2025. The estimated value of the contract is £250,000.

This tender represents substantial opportunities for businesses focused on digital communication solutions and software development. Companies with expertise in chatbot integration, live chat services, and ongoing support of digital platforms will be well-positioned to compete for this contract. As the buying organisation aims for a scalable and sustainable solution, firms that can demonstrate effective consultation and the ability to adapt solutions to evolving use cases will have a competitive advantage.

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Notice Information

Notice Title

TS2337.2022 Provision of Chatbot and Livechat Services

Notice Description

Text to be corrected in the original notice: Instead of: 16 March 2022 Time: 14:00 Read New: 23 March 2022 Time: 14:00 OS wishes to appoint a partner to deliver a scalable and sustainable ChatBot and Live Chat multichannel solution, which will enable and support with the delivery of our digital transformation. OS expect the partner to deliver a solution and the necessary consultation and expertise on how our current use cases can be delivered effectively and efficiently. Once the channels are delivered, we will require ongoing support to maintain and further develop the solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5b9bd862-e2e9-4140-b09f-50aae7963903
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b2622997-e22e-414d-900d-8b396bb37559
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212510 - Communication software development services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Mar 20223 years ago
Submission Deadline
16 Mar 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 Apr 2022 - 18 Apr 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORDNANCE SURVEY
Contact Name
Not specified
Contact Email
procurementgroup@os.uk
Contact Phone
+442380305368

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO16 0AS
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
TLJ South East (England)
Local Authority
Test Valley
Electoral Ward
Chilworth, Nursling & Rownhams
Westminster Constituency
Romsey and Southampton North

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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