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2026-022 HR and Payroll Software (iTrent)

Ofgem

This public procurement record has 1 release in its history.

Award

22 Jul 2026 at 17:45

Award Notice
Summary of the contracting process

Ofgem procured the renewal and provision of an HR and payroll software system, specifically the iTrent solution. The requirement covers software licences, ongoing support and maintenance, and associated product-specific services, including consultancy and professional services when required. The system must be fully hosted by the software provider, with industry-standard disaster recovery and backup arrangements to support service continuity and data protection. The work is classified mainly as software and information systems services, including human resources, payroll, time accounting and financial systems software. Ofgem is based at 10 South Colonnade, Canary Wharf, London, and the stated delivery coverage includes the United Kingdom, the wider British Overseas Territories, the Channel Islands, the Isle of Man, Europe and the rest of the world.

This procurement has been awarded and the tender is complete. Ofgem used an open procedure for a services contract. The tender deadline was 1 January 2026. The contract was awarded to Softcat Plc on 30 June 2026 for £885,000 including the stated contract value. The contract period runs from 30 June 2026 to 29 June 2029. Evaluation selected a supplier for the hosted HR and payroll software, licensing, support, maintenance and associated services described in the requirement. The opportunity was identified as suitable for small and medium-sized enterprises. There was one procurement scope rather than separately described lots, covering delivery across the stated geographic locations. Softcat Plc is the named awarded supplier.

This award demonstrates demand from a UK regulator for a hosted HR and payroll platform supported by dependable operational services. Suppliers seeking to compete for a comparable requirement from Ofgem would need capability in HR, payroll, time accounting and related financial systems software, together with experience of software licensing, maintenance and user support. Credibility would also depend on providing product-specific consultancy and professional services on an as-required basis, rather than only supplying standard licences. A robust hosted service model is central: providers would need demonstrable disaster recovery, backup, continuity and data-protection controls. The procurement route shows that an open procedure was used and that the requirement was considered suitable for SMEs, so a specialist software provider or capable technology services business could be relevant when this type of requirement next reaches the market.

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Notice Information

Notice Title

2026-022 HR and Payroll Software (iTrent)

Notice Description

This contract is for the renewal and provision of licences, support and maintenance, and associated services of an HR and payroll software system for Ofgem. This includes access to services, consultancy and professional services specific to the product on an "as-required" basis. The solution shall be fully hosted by the software provider with industry standard disaster recovery and backup processes in place to ensure continuity and data protection.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5c4e2c15-ad80-402f-a974-9bdf2c80ae93
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e20913a5-f5ff-4e83-9187-44dbfb20cdfe
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

48442000 - Financial systems software package

48450000 - Time accounting or human resources software package

79631000 - Personnel and payroll services

Notice Value(s)

Tender Value
£885,000 £500K-£1M
Lots Value
Not specified
Awards Value
£885,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jun 20263 months ago
Contract Period
30 Jun 2026 - 29 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ofgem
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Softcat Plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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