Award

CA15745 - Patient Feedback Module, Gold Managed Service and SMS Service

NHS TRUST

This public procurement record has 1 release in its history.

Award

25 Apr 2025 at 16:39

Summary of the contracting process

The NHS Trust is responsible for the procurement of a "Patient Feedback Module, Gold Managed Service and SMS Service", which falls under the software package suites industry category. This procurement process has been completed with the award stage attaining its conclusion on 25th April 2025. The project involves delivering services across several locations, including the United Kingdom and various regions globally. The procurement method employed was a direct award, marking a straightforward selection process. The contract period is set to begin on 1st June 2025 and will continue until 31st May 2027, offering a two-year operational timeline.

This tender provides significant opportunities for businesses specialising in web-based patient feedback systems and those capable of providing comprehensive managed services and SMS services. Given the procurement includes opportunities for SMEs, smaller enterprises with expertise in digital patient engagement solutions may find this contract particularly beneficial for fostering business growth. The awarded contract to IQVIA Ltd also implies opportunities for businesses that can offer complementary services or technology enhancements to potentially collaborate and contribute innovations throughout the contract period.

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Notice Title

CA15745 - Patient Feedback Module, Gold Managed Service and SMS Service

Notice Description

A web-based patient experience system to provide real-time, reliable patient feedback To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA15745. Not registered: Visit https://suppliers.multiquote.com then register and quote CA15745 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4f010a56-dabb-4d2c-b258-289373f08f0f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48422000 - Software package suites

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£73,458 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Apr 202510 months ago
Submission Deadline
25 Apr 2025Expired
Future Notice Date
Not specified
Award Date
24 Apr 202510 months ago
Contract Period
31 May 2025 - 31 May 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N19 5NF
Post Town
North London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified

Local Authority
Islington
Electoral Ward
Junction
Westminster Constituency
Islington North

Supplier Information

Number of Suppliers
1
Supplier Name

IQVIA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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