Tender

PCH Resident self-service portal

PHOENIX COMMUNITY HOUSING

This public procurement record has 1 release in its history.

Tender

30 Dec 2019 at 17:45

Tender Notice
Summary of the contracting process

The procurement process involves the design, implementation, and support of a Resident self-service portal initiated by Phoenix Community Housing, located in London, England. This tender, titled "PCH Resident self-service portal," is classified under the IT services and software programming industry category. The procurement method follows an open procedure which is below the threshold value of £175,000. Key dates include the publication date of December 30, 2019, and the tender period which ends on January 24, 2020. The contract is set to commence on April 1, 2020, and will conclude on March 31, 2023.

This tender presents significant opportunities for businesses specialised in IT services, software development, and consultancy. Companies that can provide innovative self-service solutions and have expertise in web and mobile applications would be particularly well-suited to compete. Engaging in this contract can facilitate business growth for SMEs and voluntary, community, and social enterprises, contributing to the effective delivery of services that enhance tenant experiences for Phoenix Community Housing.

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Notice Information

Notice Title

PCH Resident self-service portal

Notice Description

This contract is for the design, implementation and support of a Resident self-service portal (the project). The portal will be accessible by tenants,?leaseholders and other customers online, on mobile devices, laptops and desktops, and?provide access to services through the individual's preferred method at a time that suits them. The core of the portal will?comprise?the important transactions it will enable residents to carry out, and the functionality that will help residents carry out these transactions with ease.?Features will include: Book and track repairs and repair appointments, View rent and service charge account details, Make payments, Update personal information and contact preferences, View and update the details of household members, Make a complaint or compliment, View planned and structural works, Interact with Phoenix through messaging, Make appointments for home visits, Access advice and support,?e.g.?handy person service, financial advice, Give feedback to Phoenix on existing and potential new services, Access?to?service-specific FAQs

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0b697c62-96b8-4402-ab10-9e9e58317db6
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

72400000 - Internet services

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£175,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Dec 20196 years ago
Submission Deadline
24 Jan 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2020 - 31 Mar 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PHOENIX COMMUNITY HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE6 2RP
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Lewisham
Electoral Ward
Catford South
Westminster Constituency
Lewisham East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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