Award

PHE - Corporate - Communications Contact Centre Services

PUBLIC HEALTH ENGLAND

This public procurement record has 1 release in its history.

Award

30 Mar 2021 at 14:48

Award Notice
Summary of the contracting process

The contract titled "PHE - Corporate - Communications Contact Centre Services" was awarded by Public Health England (PHE), an executive agency of the Department of Health, to Serco. This procurement falls under the category of management-related services and was executed following a selective procurement method as a call-off from a framework agreement. The award, valued at £5,000,000 and set for a 36-month period, became active on 28 February 2016 and covered the locations specified in the contract delivery addresses, including the UK and British Overseas Territories. The contract period commenced on 1 August 2016 and concluded on 31 July 2019.

This tender presents significant opportunities for businesses specialising in communications and customer service management, especially those capable of meeting the requirements for large-scale contract work with governmental bodies. Companies that provide similar services and have experience working under framework agreements would be well-suited to compete in future procurement opportunities arising from PHE's ongoing needs for effective communication solutions. This is a chance for firms seeking to expand their service offerings or establish relationships with public sector clients.

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Notice Information

Notice Title

PHE - Corporate - Communications Contact Centre Services

Notice Description

Public Health England, an executive agency of the Department of Health (DH) (hereafter referred to as "Public Health England" or "PHE" also referred to as the "Contracting Authority" or the "Authority" or the "Employer") awarded the contract for 36 months following competitive tender in accordance with the Crown Commercial Service Framework Agreement to provide the PHE - Communications Contact Centre Services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5d9fb1a2-3f4e-4a15-ae37-7bce4a72ffa4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/81cbad26-8db9-42c3-a1df-b02347a867e6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79420000 - Management-related services

Notice Value(s)

Tender Value
£5,386,747 £1M-£10M
Lots Value
Not specified
Awards Value
£5,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Mar 20214 years ago
Submission Deadline
29 Sep 2015Expired
Future Notice Date
Not specified
Award Date
28 Feb 20169 years ago
Contract Period
31 Jul 2016 - 31 Jul 2019 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PUBLIC HEALTH ENGLAND
Contact Name
Not specified
Contact Email
tenders@phe.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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