Award

Transformation of the Force Operations Room Telephony Management System.

THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE

This public procurement record has 1 release in its history.

Award

11 Jul 2018 at 06:30

Award Notice
Summary of the contracting process

The Police and Crime Commissioner for Derbyshire is seeking suppliers for the "Transformation of the Force Operations Room Telephony Management System." This contract falls within the services sector, specifically the call centre industry, and is located in Derbyshire, England. The procurement method used for this tender was the open procedure, with the contract value estimated at £1,200,000, and a minimum bid value of £600,000. The contract has been awarded as of 22 May 2018, with a contract period commencing on 1 April 2019 and concluding on 31 March 2024. The tender application period ended on 11 April 2018.

This procurement presents significant opportunities for businesses specialising in telephony systems and call centre solutions, allowing them to engage in a crucial service for emergency and non-emergency call handling. Essentially, large firms with robust capabilities in the development and management of telephony systems would be especially well-suited to compete for this contract, as it requires a comprehensive understanding of operational requirements and capabilities within a police force context.

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Notice Information

Notice Title

Transformation of the Force Operations Room Telephony Management System.

Notice Description

Derbyshire Constabulary (or the 'Force') is planning a comprehensive transformation of its Force Operations Room (FOR) telephony systems during 2018. The FOR comprises of Force Control Room (FCR) which undertakes emergency call handling (999s) and the Force Contact Centre (FCC) which undertakes non-emergency call handling (e.g. 101s).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5daf37e8-0f24-4ede-a8ac-67f7276571c0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/785959a2-9b2b-4d05-9804-aa94a05f4392
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
£649,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jul 20187 years ago
Submission Deadline
11 Apr 2018Expired
Future Notice Date
Not specified
Award Date
21 May 20187 years ago
Contract Period
31 Mar 2019 - 31 Mar 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RIPLEY, DERBYSHIRE
Postcode
DE5 3RS
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
Not specified
Local Authority
Amber Valley
Electoral Ward
Ripley
Westminster Constituency
Amber Valley

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA SECURE INFORMATION SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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