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Provision of CRM System for Connect to Work Programme

Leicester City Council

This public procurement record has 1 release in its history.

Award

12 Oct 2026 at 16:31

Award Notice
Summary of the contracting process

Leicester City Council procured a customer relationship management (CRM) system to manage applications for the Connect to Work programme across Leicester, Leicestershire and Rutland. This is a software and information-systems service, intended to support application handling for the programme. The named buyer is Leicester City Council, based in Leicester. The stated delivery location is the United Kingdom; the programme’s stated coverage is Leicester, Leicestershire and Rutland. The requirement centres on supplying a CRM system for this programme rather than a broader, separately described digital transformation or general IT service. Suppliers whose products and services cover CRM software and the implementation or provision needed to manage programme applications are closest to the stated requirement.

The procurement is complete and has been awarded to Cognisoft Limited. The award was made on 12 October 2026 for £243,520. The contract period runs from 28 October 2026 to 27 October 2030. The tender’s estimated value range was £175,154 to £243,520, and the submission deadline was 1 October 2026 at 10:00. The procurement is categorised as a services contract; its procurement method is described only as “Other”. The stated description identifies one CRM requirement, with no separate lot structure recorded. The published suitability flags indicate that small and medium-sized enterprises and voluntary, community and social enterprises were considered suitable. No evaluation criteria or weighting are stated in the procurement information.

The award shows demand from Leicester City Council for a CRM system supporting applications to a regional employment programme. Cognisoft Limited, identified as an SME, won the contract, demonstrating that a smaller supplier was selected for this requirement. A credible competitor for a comparable future requirement would need to show that its CRM can manage programme applications across Leicester, Leicestershire and Rutland, and provide the system and service needed for that purpose. The four-year contract period indicates a sustained requirement rather than a one-off software purchase. Suppliers with relevant CRM capability and evidence of delivering systems for application-management processes would be well placed to compete when this specific requirement next comes to market. The published information does not set out required accreditations, technical standards, integration needs or supplier capacity thresholds, so these cannot be inferred as selection advantages.

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Notice Information

Notice Title

Provision of CRM System for Connect to Work Programme

Notice Description

CRM required to manage applications for Leicester Leicestershire and Rutland for Connect to Work project.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5e6902c5-6970-4ea0-82ca-3c58c20f2fe8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/650d3764-7740-41e2-9d07-55981010aadf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£243,520 £100K-£500K
Lots Value
Not specified
Awards Value
£243,520 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Oct 20261 weeks ago
Contract Period
28 Oct 2026 - 27 Oct 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicester City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
Not specified
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

Cognisoft Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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