Award

ICT12804 - Core Support Services

TRANSPORT FOR LONDON

This public procurement record has 4 releases in its history.

Award

20 Nov 2019 at 10:16

Award Notice
Tender

05 Oct 2018 at 10:47

Tender Notice
Tender

03 Oct 2018 at 07:41

Tender Notice
Tender

01 Oct 2018 at 11:03

Tender Notice
Summary of the contracting process

The procurement process is spearheaded by Transport for London (TfL) and concerns the tender titled "ICT12804 - Core Support Services." This initiative falls under the IT services sector, specifically focusing on repair, maintenance, and associated services related to technology. Located in London, the procurement process has recently reached the award stage as of 29 October 2019, with the contract period slated to run from 25 January 2020 to 24 January 2024. The contract is valued at £70 million, with a minimum contract value of £30 million, and was secured through a selective procurement method involving a negotiated procedure. The prior tender period concluded on 31 October 2018.

This tender presents significant opportunities for growth for companies specialising in IT services, particularly those offering service desk and desktop support, audio-visual equipment, and customer service solutions. Businesses well-versed in collaboration and capable of implementing innovative technologies will find this contract to be a strategic fit. The selected supplier is Computacenter, a large-scale provider, suggesting that competition may be strong, thereby encouraging smaller enterprises who can demonstrate a robust value proposition and an ability to deliver high-quality service levels aligned with TfL's operational goals.

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Notice Information

Notice Title

ICT12804 - Core Support Services

Notice Description

Delivery of: * Service Desk and Desk Side Support services, including support for Customer Information Screens, Audio/Visual equipment and Meeting Rooms. * continuity of service for TfL; * the technical resources for its services that TfL needs as and when required * service performance to agreed service levels; * improvements to existing services in line with business requirements and TfL's strategic direction; and * recommendations/guidance on leveraging new technology and/or ways of working to further optimise TfL's Core Support Services. * Platform to enable the objectives outlined in section 2.5 to be achieved. Drivers for Change Adoption of: * a CSS Contract model that, where applicable, is based on the principles of joint working, collaboration and co-operation, and which is designed to provide opportunities for TfL and the Supplier to work together openly, delivering continuous product/service improvement and innovation; * industry best practice standards; * standard best practice tools, seamlessly integrated across the supply configuration chain, delivering effective monitoring and management reporting; * to reduce costs; and * to improve the service for TfL's customers. During the term of the Contract, and aligned with TfL's strategic direction, TfL may engage with the successful Bidder to review and potentially provide additional services from the Bidder. These potential services are not included in the current contract scope but may be requested via the Change Control Procedure. These potential services will not be evaluated or priced as part of this ITN. The detail, or timeframes, for these potential services cannot be fully detailed at present but the potential scope of the services encompasses all the core transactional activities performed by the Technology Service Operations (TSO) team within TfL. The TSO team is responsible for the full end to end support of IT services (business and technical) provisioned within TfL. This covers all the stages of service lifecycle, from inception/planning, through design, build, transition, operation, maintain, optimise and ultimately decommission.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5e899a1e-3cec-4c89-a0bb-243f6b7f39a9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3c007eae-26f5-4ee8-a221-2d4770128dc4
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

72 - IT services: consulting, software development, Internet and support

CPV Codes

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£70,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£26,889,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Nov 20196 years ago
Submission Deadline
31 Oct 2018Expired
Future Notice Date
Not specified
Award Date
29 Oct 20196 years ago
Contract Period
31 Mar 2020 - 31 Mar 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE10 0ES
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI51 Bexley and Greenwich
Delivery Location
TLI London
Local Authority
Greenwich
Electoral Ward
Greenwich Peninsula
Westminster Constituency
Greenwich and Woolwich

Supplier Information

Number of Suppliers
1
Supplier Name

COMPUTACENTER

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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