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Dispute Support - Enhanced Enquiries Service

BIP Solutions Limited

This public procurement record has 1 release in its history.

Tender

10 Nov 2023 at 10:08

Tender Notice
Summary of the contracting process

The Housing Ombudsman Service, with BIP SOLUTIONS LIMITED as the buyer, has initiated a tender titled "Dispute Support - Enhanced Enquiries Service" for administrative services for business operations. The tender is open to suppliers across various countries until the tender period ending on December 22, 2023. The contract period is set to start on April 1, 2024, and end on March 31, 2026.

This tender presents an opportunity for businesses, especially SMEs, to provide contact centre services under the Crown Commercial Service framework. Suppliers must register by November 22, 2023, to participate in the "supplier day" scheduled on November 27, 2023, via MS Teams. This opportunity is suited for businesses offering contact centre services and interested in a long-term contract within the services category.

How relevant is this notice?

Notice Information

Notice Title

Dispute Support - Enhanced Enquiries Service

Notice Description

The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 - Contact Centre. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only. The Housing Ombudsman Service will be holding a "supplier day" via MS Teams on Monday 27th November 2023 at11am - 1pm for all suppliers in the disclosed Lot. Please register and confirm your attendance no later than Wednesday 22nd November 2023 by emailing aodufuwa@housing-ombudsman.org.uk. Any questions or clarifications you may require can accompany your registration so that these can be addressed on the 'supplier day'.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5ee851e0-efdc-4a5d-8436-7717de7d8977
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e80f2a33-28c0-46c9-9ee8-2c27def87b94
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Not disclosed
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75112000 - Administrative services for business operations

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Nov 20232 years ago
Submission Deadline
22 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2024 - 31 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIP Solutions Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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