Award

Adult Social Care Out of Hours Call Handling Triage Service

HEREFORDSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

12 Apr 2022 at 09:33

Summary of the contracting process

The Herefordshire Council is seeking suppliers for the "Adult Social Care Out of Hours Call Handling Triage Service," which falls under the telephone-answering services category. The procurement process has reached the award stage, having been completed recently, with the contract expected to run from April 1, 2022, to March 31, 2024. The total value of the contract is £90,000, and the tender was initially planned to conclude on January 10, 2022. The service is situated in the West Midlands, England, where the handling of emergency adult social care calls requires prompt and efficient responses.

This contract presents significant opportunities for businesses specialising in social care services, emergency response management, and call handling solutions. Companies that can demonstrate expertise in delivering similar services to local authorities, particularly those experienced in working with health and social care sectors, would be well-suited to compete. Strong capabilities in triage services and familiarity with the regulatory environment surrounding adult social care will likely enhance the competitiveness of interested businesses in this tendering process.

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Notice Title

Adult Social Care Out of Hours Call Handling Triage Service

Notice Description

This tender relates to the Herefordshire Council Adult Social Care Out of Hours call handling triage service which is used to handle and direct calls received requiring an emergency adult social care response including assessments and other activity by AMHPs under the MHA 1983.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5f11548f-71ff-420f-a717-c634fdaa63e0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d51e48b9-43ad-41f1-90c8-c52d8148dfe8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
£90,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Apr 20223 years ago
Submission Deadline
10 Jan 2022Expired
Future Notice Date
Not specified
Award Date
7 Feb 20224 years ago
Contract Period
30 Mar 2022 - 31 Mar 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HEREFORDSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEREFORD
Postcode
HR4 0LE
Post Town
Hereford
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG11 Herefordshire, County of
Delivery Location
TLG West Midlands (England)

Local Authority
Herefordshire, County of
Electoral Ward
Widemarsh
Westminster Constituency
Hereford and South Herefordshire

Supplier Information

Number of Suppliers
1
Supplier Name

SHROPSHIRE COUNCIL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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