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eCase Management (BCH)

Hertfordshire Constabulary

This public procurement record has 1 release in its history.

Award

23 Sep 2026 at 16:45

Award Notice
Summary of the contracting process

Hertfordshire Constabulary procured an eCase correspondence case-management service. The requirement is for software-related services supporting the handling and management of correspondence cases. Delivery is associated with AL5 4GZ and the East of England. The buying organisation is Hertfordshire Constabulary. The procurement was categorised as a service and described as an eCase Correspondence Case Management Service for BCH.

The procurement is complete and was awarded to FIVIUM LTD. The award was made on 31 August 2026, and the contract runs from 1 September 2026 to 31 August 2028. The awarded value is £360,800. The contract was let through a selective call-off from a framework agreement. The tender deadline was 31 August 2026 at 12:00. The procurement was identified as unsuitable for SMEs and voluntary, community and social enterprises. The published information gives no separate evaluation criteria.

This award shows that Hertfordshire Constabulary buys a dedicated eCase correspondence case-management service through a framework call-off. Suppliers competing for a comparable requirement from this buyer would need to demonstrate that their software can support correspondence case management and that they can deliver the associated service. The selected supplier, FIVIUM LTD, provides a benchmark for the type of organisation that secured the work, while the SME and VCSE suitability settings indicate that the opportunity was not positioned for those supplier categories. Experience supplying case-management software and delivering it within a public-sector framework arrangement would therefore be relevant when this buyer next procures the same requirement.

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Notice Information

Notice Title

eCase Management (BCH)

Notice Description

eCase Correspondence Case Management Service for BCH

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5f48232b-1e46-4b42-87a8-367283778860
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/87491205-f943-435f-9376-6dd15a85afcc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£360,800 £100K-£500K
Lots Value
Not specified
Awards Value
£360,800 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Aug 20261 months ago
Contract Period
1 Sep 2026 - 31 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hertfordshire Constabulary
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROYSTON
Postcode
SG8 7BZ
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
North Hertfordshire
Electoral Ward
Royston Palace
Westminster Constituency
North East Hertfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

Fivium Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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