Award

EBC TS IVR System Requirements - CSv4 - AWARD

SE SHARED SERVICES

This public procurement record has 1 release in its history.

Award

04 Aug 2020 at 12:27

Award Notice
Summary of the contracting process

Elmbridge Borough Council, through SE Shared Services, has completed the procurement process for a new telephony platform aimed at enhancing Customer Services. This tender, titled "EBC TS IVR System Requirements - CSv4 - AWARD," falls under the software package and information systems category and was conducted using a selective procurement method. The contract was awarded on 13th September 2019, with a contract period commencing on 9th October 2019 and concluding on 9th July 2022. The procurement was undertaken in the South East region of the United Kingdom, specifically in Surrey, with the postal code KT10 9SD. The maximum contract value is £192,053.

This tender presents significant growth opportunities for small and medium-sized enterprises (SMEs) that specialise in telephony solutions and software services. Businesses that offer innovative communication platforms or customer service technologies would be particularly well-suited to compete for similar contracts in the future. The reference to a selective procurement method suggests that SE Shared Services may be looking for specific capabilities or innovative solutions, making this an ideal opportunity for businesses to showcase their expertise and drive expansion within the public sector.

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Notice Information

Notice Title

EBC TS IVR System Requirements - CSv4 - AWARD

Notice Description

Elmbridge Borough Council is approaching a select number of providers for the procurement of the new telephony platform for Customer Services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5f8e5143-4c18-4a86-bc3d-8a60966bc166
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/878a7eeb-7139-4459-a9a6-625b71103976
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£192,053 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 20205 years ago
Submission Deadline
5 Aug 2019Expired
Future Notice Date
Not specified
Award Date
12 Sep 20196 years ago
Contract Period
8 Oct 2019 - 9 Jul 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SE SHARED SERVICES
Contact Name
Rose Ngonyama (EBC)
Contact Email
rngonyama@elmbridge.gov.uk
Contact Phone
01372474130

Buyer Location

Locality
SURREY
Postcode
KT10 9SD
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLJ South East (England)
Local Authority
Elmbridge
Electoral Ward
Esher
Westminster Constituency
Esher and Walton

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TELECOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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