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Evolutive (Client Relationship Management (CRM)) System

West Sussex County Council

This public procurement record has 1 release in its history.

Award

20 Jul 2026 at 09:58

Award Notice
Summary of the contracting process

West Sussex County Council procured an evolutive Client Relationship Management (CRM) system and associated software-related services (CPV 72260000). The requirement is for an adaptable CRM solution, indicating a need for ongoing evolution of the system rather than a one-off software supply. The council is the buying organisation and the work is centred in Chichester, West Sussex, at the council’s West Street address, serving the wider South East of England. This is a services procurement focused on CRM technology and its continued development. It is relevant to CRM software suppliers, implementation specialists and technology providers able to deliver and evolve systems for a county council environment.

The procurement has been completed and awarded. West Sussex County Council used a selective call-off from a framework agreement, with bids due by 17 June 2026 at 12:00. The contract was awarded to ALCIUM SOFTWARE LTD on 24 June 2026 for £143,250, inclusive of the stated contract value. The contract period runs from 1 July 2026 to 30 June 2029. The tender’s estimated value was also £143,250. The award was active when recorded. The opportunity was assessed as a services requirement and marked as unsuitable for SMEs and voluntary, community or social enterprises. The available information identifies the procurement route but does not set out detailed scoring criteria.

This award demonstrates a defined requirement for an evolving CRM system within West Sussex County Council and shows that the council uses a framework call-off route for this type of technology purchase. Competitors would need access to the relevant framework and the technical capability to supply, configure and continue developing a CRM platform for a public-sector organisation. Credible suppliers are likely to be established CRM software providers, implementation partners or specialist software-services firms with the capacity to support an adaptable system over a multi-year service relationship. Although the requirement was marked unsuitable for SMEs and VCSEs, the selected supplier is recorded as an SME, so smaller framework-qualified specialists should not automatically dismiss comparable council requirements.

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Notice Information

Notice Title

Evolutive (Client Relationship Management (CRM)) System

Notice Description

Evolutive (Client Relationship Management (CRM)) System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5fa9ec1b-6c46-4bbb-acc4-955ac36d1b2b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/58477020-4b07-467e-b77f-8851ae742e38
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£143,250 £100K-£500K
Lots Value
Not specified
Awards Value
£143,250 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Jun 20263 months ago
Contract Period
1 Jul 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Sussex County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHICHESTER
Postcode
PO19 1RQ
Postcode Area
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
TLJ South East (England)
Local Authority
Chichester
Electoral Ward
Chichester Central
Westminster Constituency
Chichester

Supplier Information

Number of Suppliers
1
Supplier Name

ALCIUM SOFTWARE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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