Award

For the provision of Visitor and Customer Tracking Research Services - AWARD

LEE VALLEY REGIONAL PARK AUTHORITY

This public procurement record has 2 releases in its history.

AwardUpdate

30 Apr 2020 at 08:14

Award Notice
Award

10 Mar 2020 at 14:57

Award Notice
Summary of the contracting process

Lee Valley Regional Park Authority, located in Middlesex, has recently concluded a tender for Visitor and Customer Tracking Research Services. The open procurement process started with the tender period that ended on 12th February 2020. The awarded contract to Vector Research has a value of £39,513 and is set to run from 1st April 2020 to 31st March 2023. The research aims to measure visitor satisfaction, monitor feedback, and identify areas for improvement across the park’s facilities.

This contract presents a significant opportunity for businesses specialising in research and consultancy services, particularly smaller and medium-sized enterprises (SMEs) as well as voluntary and community sector enterprises (VCSEs). Companies that can offer innovative solutions for tracking customer experiences and providing detailed reporting would be well-positioned to engage with similar future contracts, enhancing their visibility and fostering business growth within the recreational and cultural sector.

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Notice Information

Notice Title

For the provision of Visitor and Customer Tracking Research Services - AWARD

Notice Description

The Authority are looking for an Visitor and Customer Tracking Research Services company to fulfil and agree to the following requirements. Lee Valley Regional Park Authority' objectives are: o To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year o To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage. o Identify any issues or areas of improvement that customers have with any of our facilities or services o Provide summary reporting of research findings to operational managers

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5fbe224a-40a7-4d83-bd74-fbecec33b71c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bf202024-521e-449b-a379-060ab8ee502f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

92 - Recreational, cultural and sporting services

CPV Codes

73000000 - Research and development services and related consultancy services

92000000 - Recreational, cultural and sporting services

Notice Value(s)

Tender Value
£9,000 Under £100K
Lots Value
Not specified
Awards Value
£39,513 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Apr 20205 years ago
Submission Deadline
12 Feb 2020Expired
Future Notice Date
Not specified
Award Date
8 Mar 20205 years ago
Contract Period
31 Mar 2020 - 31 Mar 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEE VALLEY REGIONAL PARK AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MIDDLESEX
Postcode
EN2 9HG
Post Town
Enfield
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI54 Enfield
Delivery Location
TLI London
Local Authority
Enfield
Electoral Ward
Whitewebbs
Westminster Constituency
Enfield North

Supplier Information

Number of Suppliers
1
Supplier Name

VECTOR RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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