Award

Provision of Out of Hours call handling service (ecm_8126)

PUBLIC HEALTH ENGLAND

This public procurement record has 1 release in its history.

Award

31 Mar 2021 at 14:10

Award Notice
Summary of the contracting process

The procurement process initiated by Public Health England focuses on the provision of an Out of Hours call handling service, which arose as a response to the COVID-19 pandemic. This tender was processed as a direct procurement through a single tender action, and the related contract was effectively formalised through a purchase order. The procurement is categorised under supply services of personnel, predominantly aimed at temporary staff. The contract was active from 1st December 2019 until 31st March 2021, with a total value of £23,546. The services are applicable across various delivery addresses, including the UK and overseas territories.

This tender presents a valuable business opportunity, particularly for small and medium-sized enterprises (SMEs) experienced in call handling services or emergency response solutions. Companies that specialise in providing temporary staffing, especially in health-related sectors, would be well-positioned to compete, leveraging their expertise to fulfil urgent public health requirements. The direct procurement method indicates a streamlined process for suppliers to engage promptly in delivering critical services during emergency situations.

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Notice Information

Notice Title

Provision of Out of Hours call handling service (ecm_8126)

Notice Description

The UK Government must protect the health and wellbeing of UK citizens. The COVID-19 outbreak is a Public Health Emergency of International Concern (PHEIC) as declared by the World Health Organisation on 30 January 2020. The WHO Director General characterised COVID-19 as a pandemic on 11 March 2020. PHE discharges its duties as a Category 1 Responder to emergencies on behalf of the Secretary of State for Health and Social Care within the scope of the Civil Contingencies Act 2004 (CCA 2004). This urgent requirement is in response to the recent COVID -19 outbreak. PHE has made purchases from The Contact People Ltd for the provision of an Out if Hours call handling service. Emergency purchases of laboratory products, temporary staffing etc had to be made to assist Public Health England support the Government in its response to the Covid-19 pandemic. Due to the emergency nature of these purchases, no formal contract was awarded but PHE's Purchase Order formed the contract. An example Purchase Order is attached.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6016df0c-bff1-4f0b-be33-97a288fed20d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/78f388cd-e39b-4564-a283-d5b59d338712
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£23,546 Under £100K
Lots Value
Not specified
Awards Value
£23,546 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20214 years ago
Submission Deadline
1 Dec 2019Expired
Future Notice Date
Not specified
Award Date
1 Dec 20196 years ago
Contract Period
1 Dec 2019 - 31 Mar 2021 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PUBLIC HEALTH ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

THE CONTACT PEOPLE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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