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CP2773-26 Special Educational Needs (SEN) Case Management System

Devon County Council

This public procurement record has 1 release in its history.

Award

01 Sep 2026 at 11:23

Award Notice
Summary of the contracting process

Devon County Council procured a special educational needs (SEN) case management system and associated software support. The system supports the council’s statutory duties under the SEND Code of Practice 2014, including producing Education, Health and Care plans as legal documents tailored to young people’s needs. It is intended to support partnership working between education, health and social care professionals, both within and outside the council. This is an information technology services requirement covering software, hosting, support and related expertise, classified under CPV 72000000. Delivery is in the South West of England, for Devon County Council based at County Hall in Exeter. The opportunity was identified as suitable for small and medium-sized enterprises and voluntary, community or social enterprises.

The procurement is complete and was awarded to IDOX plc on 1 September 2026. The award was made through a direct call-off from the Crown Commercial Service G-Cloud 14 Digital Marketplace Cloud Hosting, Software and Support framework. The tender deadline was 20 July 2026 at 12:00. The awarded value is £112,000, against an estimated procurement range of £112,000 to £168,000; the description also states an annual value of £56,000. The awarded contract runs from 12 September 2026 to 11 September 2028. Devon County Council’s requirement was evaluated through the framework call-off route, with IDOX plc recorded as the successful supplier. The contract covers the SEN case management system and its associated hosting, software and support.

This award demonstrates established public-sector demand for systems that manage complex SEN and disability processes, particularly Education, Health and Care plans involving several professional services. A credible competitor for a future requirement would need a proven case management platform, secure cloud hosting and dependable software support, with the ability to manage legally significant records and workflows. The requirement also calls for effective collaboration between council teams and external education, health and social care professionals, so interoperability, controlled access and practical user support would be important capabilities. Suppliers should understand the SEND Code of Practice 2014 and the operational needs of local authorities. The procurement was marked as suitable for SMEs and voluntary, community or social enterprises, indicating that organisations beyond large established software providers may be relevant.

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Notice Information

Notice Title

CP2773-26 Special Educational Needs (SEN) Case Management System

Notice Description

The Local Authority is statutorily required to meet the needs of the SEND (Special Educational Needs & Disability) code of Practice 2014 in producing Education, Health and Care plans. This requirement involves partnership working with Education, Health and Social Care (EHC) professionals both internal and external in order to produce a legal document to meet the young persons needs. Annual value PS56k

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-608dc70f-fb81-477d-91ab-068fe5075380
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fc70ded0-f745-473f-b12a-c48e9cb4e87e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£168,000 £100K-£500K
Lots Value
Not specified
Awards Value
£112,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Sep 20262 weeks ago
Contract Period
12 Sep 2026 - 11 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Devon County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX2 4QD
Postcode Area
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Exeter
Electoral Ward
Newtown and St Leonard's
Westminster Constituency
Exeter

Supplier Information

Number of Suppliers
1
Supplier Name

Idox

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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