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RSSB2452 Creating a customer service ethos in RSSB

RAIL SAFETY AND STANDARDS BOARD LIMITED

This public procurement record has 7 releases in its history.

Award

18 Apr 2017 at 09:51

Award Notice
TenderAmendment

09 Mar 2017 at 15:07

Tender Notice
TenderAmendment

16 Feb 2017 at 09:35

Tender Notice
TenderAmendment

15 Feb 2017 at 17:46

Tender Notice
TenderAmendment

15 Feb 2017 at 17:43

Tender Notice
TenderAmendment

15 Feb 2017 at 17:42

Tender Notice
Tender

15 Feb 2017 at 17:37

Tender Notice
Summary of the contracting process

The Rail Safety and Standards Board Limited is seeking tenders for the project titled "RSSB2452 Creating a customer service ethos in RSSB," aimed at enhancing member engagement and communication practices. This procurement falls under the services category, specifically within customer services, and includes customer survey services and customer satisfaction surveys. The current procurement stage is the award stage, with the contract period set to commence on 10 April 2017 and conclude on 10 July 2017. The tender deadline for submissions is 3:00 PM on 15 March 2017, and responses should be sent to shareditt@rssb.co.uk.

This tender presents a valuable opportunity for businesses specialising in customer service consultancy and training programmes. Companies with a background in implementing strategies to improve customer engagement and satisfaction, particularly within membership organisations, will be well-suited to compete. Small and medium enterprises (SMEs) are encouraged to apply, as the project aims to bolster customer service culture within a prominent organisation in the rail sector, potentially leading to further contracts and partnerships in the future.

How relevant is this notice?

Notice Information

Notice Title

RSSB2452 Creating a customer service ethos in RSSB

Notice Description

RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations. In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company. Additional information: Please submit your responses before 15:00 on 15th March 2017 to shareditt@rssb.co.uk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4a82435c-d8af-4ee1-9d49-8f72a9bc4478
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Apr 20179 years ago
Submission Deadline
15 Mar 2017Expired
Future Notice Date
Not specified
Award Date
3 Apr 20179 years ago
Contract Period
10 Apr 2017 - 31 Jul 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
RAIL SAFETY AND STANDARDS BOARD LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2M 2RB
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Islington
Electoral Ward
Bunhill
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

Touchstone Renard Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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