Notice Information
Notice Title
RSSB2452 Creating a customer service ethos in RSSB
Notice Description
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations. In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company. Additional information: Please submit your responses before 15:00 on 15th March 2017 to shareditt@rssb.co.uk.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/4a82435c-d8af-4ee1-9d49-8f72a9bc4478
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79342300 - Customer services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- £50,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Apr 20178 years ago
- Submission Deadline
- 15 Mar 2017Expired
- Future Notice Date
- Not specified
- Award Date
- 2 Apr 20178 years ago
- Contract Period
- 9 Apr 2017 - 31 Jul 2017 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- RAIL SAFETY AND STANDARDS BOARD LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- EC2M 2RB
- Post Town
- Central London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI43 Haringey and Islington
- Delivery Location
- TLI London
-
- Local Authority
- Islington
- Electoral Ward
- Bunhill
- Westminster Constituency
- Islington South and Finsbury
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/4a82435c-d8af-4ee1-9d49-8f72a9bc4478
18th April 2017 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/b5e3c5a5-f2d4-48ca-bd08-120af3dd63c0
9th March 2017 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/eaae0826-df15-4730-a5b7-474baaaf67a8
Annex 1 Organisation Chart -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/49e84cb1-a35f-4e69-9682-6c385c82a099
Appendix 2 Draft Contract Terms and Conditions -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/c9c51970-97ad-4401-b391-41708ecc9e97
Appendix 3 Contract Issues Memo -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/06fbd788-335b-4274-9962-ad5b80ae7b07
RSSB2452 Request for Proposal -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/b8abd4c3-38c2-4470-88ec-9bc8e7f7f767
Appendix 4 Pricing Schedule -
-
https://www.contractsfinder.service.gov.uk/Notice/Attachment/5957403b-d663-48de-9f89-e52a529eb15c
RSSB2452 Request for Proposal v1 -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/d0ba99a5-fc45-4ac3-8bf2-29d3e325524b
Appendix 4 Pricing Schedule
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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