Tender

Out of Hours Call Centre

OPTIVO

This public procurement record has 1 release in its history.

Tender

22 Jun 2022 at 16:45

Summary of the contracting process

The procurement process is for an "Out of Hours Call Centre" service, initiated by Optivo, a buying organisation based in Croydon, England. This tender falls under the call centre services category (CPV code 79512000) and is currently in the active tender stage. The tender was published on 22nd June 2022, with submissions due by 25th July 2022. The contract period is set to commence on 17th October 2022 and will conclude on 16th October 2025. The procurement method is an open procedure, inviting a broad range of bidders.

This tender presents a significant opportunity for businesses aimed at expanding their service portfolio in telecommunications and customer support. Small and medium-sized enterprises (SMEs) will particularly benefit, as the tender is suitable for their participation, allowing them to compete in a vital sector. Companies with expertise in call centre management, staffing solutions, and technology integration will find this opportunity aligns well with their capabilities, enabling them to enhance their market presence and foster growth.

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Notice Title

Out of Hours Call Centre

Notice Description

Call Centre

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6113dbaa-5f8b-45db-97d6-79fcb31d2d8e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8bd1cf3f-f664-482c-83fe-958cafa54a1a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jun 20223 years ago
Submission Deadline
25 Jul 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
16 Oct 2022 - 16 Oct 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
OPTIVO
Contact Name
Sabrina O'Brien
Contact Email
procurement@optivo.org.uk
Contact Phone
+44 8001216060

Buyer Location

Locality
CROYDON
Postcode
CR0 9XP
Post Town
Croydon
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
Not specified

Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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